Question

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I hate using HP's driver sites.

By CharlieSpencer ·
I can never find what I need.

I wish HP had something similar to Dells service tag. That method retrieves the only the drivers for your exact system. HP lists drivers for every freaking option and model of component and makes you try to determine which ones you need for your system.

(Don't even get me started on this EliteBook 8440p that came with W7 pre-installed but only a driver disk for XP.)

Anybody got any hints or tips for navigating HP's less than friendly driver pages?

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Request for Clarification

by seanferd In reply to According to HP tech supp ...

Good grief.

That is quite pathetic. Best I can suggest for hardware ID is to try the Unknown Device Identifier that Col mentions. It IDs hardware by polling, it doesn't rely on the registry.

And you are likely right that HP support has always sucked. The more I think about it, the more I remember it being a problem.

My favorite: No references at all at the site for system failure messages from BIOS or the HP Diagnostic that lives in BIOS. Ran into that looking at a laptop not two weeks out of the box.

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Sounds like the run around! . . .

by Who Am I Really In reply to I hate using HP's driver ...

"Look at device ID"

? how does that work when all you have is the UnKnown Device Yellow BANG !

if I have the Device ID, I'd have the drive installed as well

the integrated Intel NIC on my Presario 6330CA doesn't show a device ID until the correct Intel provided driver is installed

I say Intel provided, because they're not on the HP site
though it was HP who got me the driver after about 4 support emails

hope you get it working
Cheers

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I agree with you wholeheartedly.

by NexS In reply to I hate using HP's driver ...

I don't know... perhaps they just don't care what their customers say in feedback, or maybe they only read replies from idiots...
Either way, they've got the worst support site I've come across for such a major company.

There are pages under their www[$].hp.com umbrella that either can't be navigated to or are so meticulously hidden that it's pointless trying to find it using any other means but google.

So my only advice is google it and take an educated guess at the correct hit.

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And how about the HP update...

by JCitizen In reply to I hate using HP's driver ...

that never finds a new update, and when it does, it continually downloads the same one even if you installed it; of course most of the time, they don't take hold anyway; so no wonder!

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Actually Google is the answer...

by JCitizen In reply to I hate using HP's driver ...

most of the time for me. It will invariably point back to a bulletin in HP's site; but OH! WELL

At least it is faster than frigging around navigating HP's site!

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