Question

Locked

I have a user (XP pro) who gets locked out of her account every day.

By btoohey ·
Every evening after the user leaves I go into AD and unlock her account the next morning she is locked again. I've made a completely new profile on the pc and in AD and she is still getting locked out. I've unplugged the pc's power to rule out the Auto startup we have running and had no luck.
Any ideas are MUCH appreciated

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Service ot process on her system or other system

by xlr8faster In reply to I have a user (XP pro) wh ...

Sorry if this has been posted already, just scnned titles.

If you have checked out everything on the AD with her account, then something must be attempting a login during the evening. I would check processes on her system if they are using her specfic login credentials or other systems that might have services or processes using her credentials. You can review the security logs on the Domain controller to get the exact times of attempted logins. There should be a specific number of fail attempts and that number should match your domain password policy. good luck

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Close any open mapi connections

by javi In reply to I have a user (XP pro) wh ...

my guess is that the user changed his/her password. Is the user part of a microsoft exchange org? if so, i would try to make sure all of his/her mapi sessions are closed on the exchange server. Outlook sometimes has the tendency to keep multiple sessions (up to 32 sometimes) open and this can be caused due to outlook cache mode most of the times, or at least from what i have seen. The idle mapi sessions keep the old password settings that are held in cache and they lock the user out because it is attempting to keep that connection open.

see your exchange admin, the only ways i know of how to close open mapi sessions is to dismount the store or reboot the actual server. depending on your company policy these options may not be feasible. However, its worth a shot if you can.

good luck.

P.S. scroll up a few notches to a post by cawallace007. His post is right on track with other possible fixes! :-P

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Mapi connections

by JLSBA2007 In reply to Close any open mapi conne ...

We are also having the same issues, however it is happening to all of our VPN users (about 15). We have bumped the connections from 32 to about 47 and that is not solving the problem, as the max is reached almost daily. We had been rebooting the server, but need to know why this is happening. Could VPN be the culpret? Is anyone else having this issue

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Replace the keyboard

by perryl23 In reply to I have a user (XP pro) wh ...

There may be a loose nut behind it.

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internet authentication?

by jc@dshs In reply to I have a user (XP pro) wh ...

I know this may sound a bit too simple but i have had a similar thing happen at my school where a staff user had a G-Mail account that ran at startup and wanted to access the net immediately to check for new mail. If the logon passsword was changed then the G-Mail program, at next logon, trying to access the internet via our proxy server, would lock her account until she remembered to update her internet password - ticking that "Remember my password" can be a real nuisance sometimes.

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Some windows service is runing under her user context

by Big Ole Jack In reply to I have a user (XP pro) wh ...

That's usually what it is and is causing the lockout due to authentication errors.

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Mapi connections

by JLSBA2007 In reply to Some windows service is r ...

Do you know what we could try to fix the issue? We are running VPN 4.0 and outlook 2003
Thank you

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Hire a proper IT Admin

by DaveDXB In reply to Mapi connections

Thats the solution

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