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Information store critical error(exchang

By brad ·
error as follows in the event viewer
"Some data referred to the code 50000 that is currently not supported by the operating system
Install support for this language in the windows nt international control panel.

Information store shuts down andDR.Watson appears.

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Information store critical error(exchang

by calves In reply to Information store critica ...

Try both re-applying both SPs Exchange and NT.

Good Luck!

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Information store critical error(exchang

by brad In reply to Information store critica ...

The question was auto-closed by TechRepublic

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Information store critical error(exchang

by msheehan In reply to Information store critica ...

If the sp's don't work (making sure exchange sp3 is the last one you apply) you will probably need to re-install exchange. However try going to the region settings / international option and checking the settings. Also, make sure you're applyingthe right language version of all service packs.

-Mike

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Information store critical error(exchang

by brad In reply to Information store critica ...

The question was auto-closed by TechRepublic

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Information store critical error(exchang

by clpadmin In reply to Information store critica ...

I take it you're running the 5.0 version of Exchange.

If you look in the Dr. Watson Logs (\winnt\drwatson.log), do you see the following after Exchange generates the error:

FramePtr RetAddr Param1 Param2 Param3 Function Name
1438fcf4 00473eb6 00000000 0128cd6c 00000400 STORE!Cmnode::lpstrName
1438fd08 0047da5b 0128cd6c 0127b734 00000400
STORE!CmcvtrHdr::hrEmit+0x86
1438fd30 0047daed 01278f8c 00000400 1438fde0
STORE!CINETemtr::hrEmit+0xab
1438fd54 0047d950 01278f8c 00000400 1438fde0
...

This is caused by a message containing an "x-user-defined" MIME character set with a code page value of "50000". The code page value of 50000 is not recognized by the Information Store, and causes an access violation. You should contact Microsoft for the fix. I don't believe its in the current Service Pack for Exchange 5.0.

By the way, you can see if you already have the fix by checking the versions for the following two files:

Store.exe 5.0.1461.61 or later

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Information store critical error(exchang

by brad In reply to Information store critica ...

The question was auto-closed by TechRepublic

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Information store critical error(exchang

by clpadmin In reply to Information store critica ...

Mdbmsg.dll 5.0.1461.61 or later

Call (800) 936-5700 and ask for the hotfix for incident Q192546.

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Information store critical error(exchang

by brad In reply to Information store critica ...

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Information store critical error(exchang

by brad In reply to Information store critica ...

This question was auto closed due to inactivity

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