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Insufficient data for image (Adobe)

By jrobins ·
This is getting frustrating. We have staff that view, print, and email PDFs, some of which are 5 - 6 years old. Within the last two weeks, we are seeing the error: Insufficient Data for Image, when using Reader 7 to open the file. We have found a workaround; use 8.1 reader and this allows the file to be opened no problem. To print it, we have to change the advance setting to print as image and use the PCL driver for whichever printer we are sending to.

Can anyone shed some light on why this is happening all of a sudden.

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New Reader launches often misbehave

by nepenthe0 In reply to Insufficient data for ima ...

Back in the days of Reader v.5, I encountered the same glitch when I upgraded to Reader v.6, resolved by reinstalling v.5

With each Reader upgrade, I find similar bugs, or at least a pop-up message telling me that I might not able to open the file I archived with Acrobat.

The consistency of this annoyance makes me suspicious that Adobe is deliberately leveraging the user to upgrade its pricey Acrobat application. Perhaps other TR participants with more knowledge of Reader glitches can offer their comments for the enlightenment of us all.

Rick/Portland, OR

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The issue is that AR 7 is more strict with error handling

by robo_dev In reply to Insufficient data for ima ...

There are two types of errors, file corruption errors or pdf errors caused by apps that rendered the file without following the pdf specs correctly.

Depending on how many files you have to deal with, the fix would be:

Either individually opening/resaving and running the PDF Optimizer in Acrobat Pro

-or-

Doing batch cleanup/optimization of multiple files, which that program can do as well.

There are probably at least a dozen batch pdf cleanup/optimization programs, but I haven't looked.

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What kind of printers do you have?

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Xerox Workcenter 7655

by jrobins In reply to What kind of printers do ...

The PDFs may have been scanned in on a different model, but Xerox is consistant across the board for the last 9 years. This is happening on documents that have been scanned as well as locally generated.

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Try Foxit

by CorporateLackie In reply to Insufficient data for ima ...

I'll bet you can view it fine with the Foxit reader...

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