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Integrating New Technology into the Help Desk

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Integrating New Technology into the Help Desk

Xenos55298
I am part of the management team of a large Corp help desk. We support internal users of the company. We are constantly asked to support new technology by different departments. I would like to develop a form for these department to fill out as a request. This way we have something formal to follow as an outline and no steps are missing. I was wondering if anyone has developed anything like this?