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  • September 21, 2010 at 7:21 am #2247425

    Integrating New Technology into the Help Desk

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    by xenos55298 · about 13 years, 7 months ago

    I am part of the management team of a large Corp help desk. We support internal users of the company. We are constantly asked to support new technology by different departments. I would like to develop a form for these department to fill out as a request. This way we have something formal to follow as an outline and no steps are missing. I was wondering if anyone has developed anything like this?

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    • September 22, 2010 at 6:13 am #2874586

      CRM

      by xenos55298 · about 13 years, 7 months ago

      In reply to Integrating New Technology into the Help Desk

      Thanks for the reply, but we already have a CRM inplace. I am looking for a form they can fill out and possibly attach to the CRM. This would be for new technology we are supposed to suport. Not desktop/laptop break fix stuff.

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