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Integrating New Technology into the Help Desk

By Xenos55298 ·
I am part of the management team of a large Corp help desk. We support internal users of the company. We are constantly asked to support new technology by different departments. I would like to develop a form for these department to fill out as a request. This way we have something formal to follow as an outline and no steps are missing. I was wondering if anyone has developed anything like this?

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Google search on:

by robo_dev In reply to Integrating New Technolog ...

help desk request form

http://www.spc.edu/pages/1148.asp

A web-form would be best.

Got Help Desk Software?
http://www.opensourcehelpdesklist.com/

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CRM

by Xenos55298 In reply to Integrating New Technolog ...

Thanks for the reply, but we already have a CRM inplace. I am looking for a form they can fill out and possibly attach to the CRM. This would be for new technology we are supposed to suport. Not desktop/laptop break fix stuff.

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