Internet running slow ... HELP!!!

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Internet running slow ... HELP!!!

My office internet has been running slow for 3 days.

No one has any kind of file sharing software in use. I have reset the modem. Tried a ping to the company website ... I got a request timed out and 3 replies. I tried a trace route and got a request timed out on the 12th hop.

On top of everything else .... there are too many hops and the ping is taking 648 ms. Any ideas?