+ 0 Votes 60K? Not when someone will do it for under 40K The Gun Doctor 7 years ago I know a few really great techs that would still be an asset at 60K but they may never get that kind of money. Its tough for a manager to get that kind of money for an employee when other techs will work for 40K. They may not be quite as good as some of their peers, but there are plenty of them available. And really, if you're one of the top techs you're likely to get bored or frustrated w/ desktop support and move on to something more interesting. + 0 Votes It's Changing dean.owen 7 years ago With all of the new technology at the desktop, it's an exciting place to be. Hardware, gadgets, apps and OS's changing regularly, direct contact with the people who use the technology - it can be a whirl-wind of activity. Everyday can be an adventure. However, it is typically viewed by companies as an entry level point and to save money, they put recent grads of MCSE or A+ weekend courses into what I think is a critical point in the service chain. The helpdesk and desktop support is where you need your best people. The reality is that the only serious money to be made at the desktop is either as a manager or as the owner of an out-sourced geek-squad type service provider. + 0 Votes You can have a career in any field... Marty R. Milette 7 years ago You can have a career in any field -- but expecting $60K for desktop support? You'd better have a good PLAN B. To be brutally honest -- desktop support is not rocket science. For most retail organizations (Computer Depot, Best Buy, Dell and other major chains) consider it pretty much an entry-level position with a salary just above minimum legal wage. Desktop support is a good way to get a foot in the door -- to get some experience, some company-sponsored certifications and training -- but if you want a "career" in the IT field, better set your sights much higher. + 0 Votes Totally DEAD emmarx1 7 years ago And some of the posts explain why! "It's an entry level, users can do it" attitude. When an end user calls back for the third or fourth time with the same problem, it becomes an issue for the NON IT user just trying to do the job they were actually hired for, yet IT departments look at support as an entry level position. When a salesman loses a $1,000,000 contract because he couldn't use his CRM or a stock broker misses a trade because of simple spyware not properly removed due to an inexperienced desktop support "entry level" warm body, what is the real savings to the company? As far as Best Buy...etc., I find PC security articles often reporting up to 80% of home PC infected with some sort of spyware but as long as the consumer is unaware, no harm no foul? + 0 Votes Depends on how you sell yourself - where you do it. cheri.spellman 7 years ago I really agree with everyone - all the answers are valid. You can get good money doing Desktop support for smaller companies. (Picture 1 computer down - 5 high priced people standing around scratching their heads). Owners cringe at these thoughts. You can alo make good money as an independent consultant making house calls for home users (there is a high frustration level there). As to Big Corps - look elsewhere - those are primarily the ones who are outsourcing those jobs to places with a lower cost of living. + 0 Votes Desktop Support is alive and well Dr_Zinj 7 years ago But the majority top out around $40K, nowhere near $60K. You want $60K for desktop support, you need to have a couple of things down. 1. You are the top 1% in the desktop support field, world-wide. 2. You work in a niche market. Banking, securities, commodities, legal, etc. And I can tell you that even legal offices will only pay a starvation wage/fee unless you make sure they understand that you are the top 1%. 3. You find a company that doesn't understand to market value of desktop support, and doesn't use Salary.com. Wait a minute, that falls unter item 2 too. + 0 Votes Entry Level - it will never be dead IT cowgirl 7 years ago Call Center Desktop Support and then hands-on Desktop Support are the entry level into IT jobs. They do not pay very well (In Okla and Tex $10/hr entry up to $15/hr for expert). There will always be a need for Desktop support for the users. They all need a person to talk to and assist them. Even the most simple issues are best solved via perception by hands-on assist. Users will always feel best when someone actally touches their sstem, even to just reboot. + 0 Votes Not Dead, Just Held Hostage by Geeks & Nerds JonathanPDX 7 years ago I had someone refer to me as a geek the other day. I quickly pointed out that I was a 'Tech,' not a 'Geek' or a 'Nerd.' Techs are pros, the others simply wannabes who end up making more problems that the Techs have to fix. The Geeks and Nerds are cheap and you usually get what pay for, too. + 0 Votes WORK FOR IBM BALTHOR 7 years ago IBM is the place to be. + 0 Votes Slave mindset rmbarge 7 years ago It's easy to make $60,000 in desktop support. Quit your job and advertise your services at $60/hour. People are screaming for at-home computer help. Have you seen what the "Geek Squad" gets for installing RAM? $39 if you haul your box into a Best Buy. That works out to about $800 an hour, LOL. I haven't had a job since 1985 when I figured out that my employer was keeping 62% of my earnings. This is America. Don't "yes,but" yourself into working for someone else. + 0 Votes Grow or go templink 7 years ago You will likely have to take on additional responsibilites beyond desktop support to earn 60+. Many techs are forced to "grow or go" to earn the higher wages.