General discussion

  • Creator
    Topic
  • #2138951

    Is the user responsible for saving their files?

    Locked

    by steveow1 ·

    In a tech support session, a user was working when I arrived. I had an appointment to install and configure a video card for her pc. She said ok, go ahead and left the room. I shut down the pc, installed the card, started the pc and setup the card.
    The user had left the room. She returns to scold me about not saving ‘her’ documents. I did not know I was responsible for her documents, or anythng beyond my actual work.

All Comments

  • Author
    Replies
    • #2885164

      She is responsible

      by steveow1 ·

      In reply to Is the user responsible for saving their files?

      The user should save her documents. If she is too lazy, or does not know how, she should ask. Just walking away does not impart responsiblilty on the tech. It really kind of looks like some kind of booby trap.

    • #2885161

      Its a good idea to tell them to close everything first

      by slayer_ ·

      In reply to Is the user responsible for saving their files?

      Make them shutdown all their programs and save as needed while in front of you.

    • #2885159

      If they walk away before shutting down

      by ouritlady ·

      In reply to Is the user responsible for saving their files?

      I’ll always close their apps and if it prompts me to save, save them back to the default location as same filename-v1 – that way they have the file if they need it and they can delete the extra copy if they don’t. I suppose that yes you could say it’s their responsibility since it’s their work, but equally it’s a tech’s responsibility to make sure the work they do on a machine doesn’t cause data loss for someone.

Viewing 2 reply threads