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Is the user responsible for saving their files?

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OurITLady

I'll always close their apps and if it prompts me to save, save them back to the default location as same filename-v1 - that way they have the file if they need it and they can delete the extra copy if they don't. I suppose that yes you could say it's their responsibility since it's their work, but equally it's a tech's responsibility to make sure the work they do on a machine doesn't cause data loss for someone.