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IT Department Organizational Structure

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IT Department Organizational Structure

joebastian
We are a fairly large IT Department - over 200 people.

We have currently, functions like-

Software design & development
Infrastructure managemement
DBA
System Admins
Training
Information Security
Project management
Operations (Data Processing)
Business Analysis
Testers
Quality Assurance
Support

What would be the best org. structure of this dept.; The designations and the job roles, that fits well with the current industry practices.
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    kevin203

    joebastian,

    This is well organise structure. But the support team should spilt into 2. one is the onsite support and the other one is helpdesk support that handling phone call.

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    birgir

    As you are restructuring you should look at ITIL (http://www.itil.co.uk/) service management principles and then you can look at your existing structures and decide how to go forward. It is a bit senseless to expect that you can take advice about what the actual structure should look like for your organisation from a forum where we who post have no idea about the business you are serving.
    Birgir

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    jmgarvin

    It will help you get a handle on the processes and that will help you decide what functions your pieces serve and what services you actually offer and how you offer them.

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    JamesRL

    I find that its difficult to try and project an "ideal" structure in someone else's company, as I think you tailor your structure to the company's needs.

    But I will say this, make a distinction between Operations (keeping the infrastructure running), Projects (creating and implementing new stuff), and Planning (strategic planning, budgeting).

    They all have to work together, but its easier when you group like jobs together.

    James

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    CharlieSpencer

    The Operations section would include Infrastructure, DBA, System Admins, Training, Security, Operations, and Support.

    Projects would include Software d & d, Testers, Project Management, and QA. Depending on the DBA's activity, they might belong here too.

    Depending on what Business Analysis does, it could either be in Projects or a separate section. It belongs in Projects if its doing analysis for in-house project development. If its doing long-range strategic planning it's probably better off separate from the other two.

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    olusanyaoyeyemi

    i like your reply, it gave a concise and precise way IT department should be planned

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    Geek3001

    I would consider adding Networking, Technology Integration and Strategic IT Planning to the list. But that is a matter of opinion.

    The biggest thing to consider is the business environment or context your IT department must fit. This context is both physical and organizational.

    If your business has everything in the same physical location, without branch offices, a monolithic IT department can work.

    If your business has everything in the same physical location, but is broken into different divisions, each with its own internal structure, you might need a composite organization, some dedicated to each division and some at the corporate level.

    If your business is physically spread all over, but is still monolithic in organizational structure, you can get by with a monolithic IT department.

    The permutations are endless and should consider such things as company growth, diversification and organizational evolution.

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    1 Votes
    cbermudez

    He there.

    I'm writing my Msc. thesis about the IT departments organization capacity and his influence on the company success and behavior, specially in petrochemical industries. All help are gracefully accepted.

    Regards,

    Carlos Berm?dez

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    NelsonGama

    Carlos Have you already concluded your MSc thesis? Can you share de document?

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    fwbrown4

    Hey Carlos! I realize this thread has been dead for quite some time but I'd love to hear about what you came up with and what you have done since. I recently joined a company that needs a lot of restructuring.

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    kevin203

    joebastian,

    This is well organise structure. But the support team should spilt into 2. one is the onsite support and the other one is helpdesk support that handling phone call.

    +
    0 Votes
    birgir

    As you are restructuring you should look at ITIL (http://www.itil.co.uk/) service management principles and then you can look at your existing structures and decide how to go forward. It is a bit senseless to expect that you can take advice about what the actual structure should look like for your organisation from a forum where we who post have no idea about the business you are serving.
    Birgir

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    0 Votes
    jmgarvin

    It will help you get a handle on the processes and that will help you decide what functions your pieces serve and what services you actually offer and how you offer them.

    +
    0 Votes
    JamesRL

    I find that its difficult to try and project an "ideal" structure in someone else's company, as I think you tailor your structure to the company's needs.

    But I will say this, make a distinction between Operations (keeping the infrastructure running), Projects (creating and implementing new stuff), and Planning (strategic planning, budgeting).

    They all have to work together, but its easier when you group like jobs together.

    James

    +
    0 Votes
    CharlieSpencer

    The Operations section would include Infrastructure, DBA, System Admins, Training, Security, Operations, and Support.

    Projects would include Software d & d, Testers, Project Management, and QA. Depending on the DBA's activity, they might belong here too.

    Depending on what Business Analysis does, it could either be in Projects or a separate section. It belongs in Projects if its doing analysis for in-house project development. If its doing long-range strategic planning it's probably better off separate from the other two.

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    0 Votes
    olusanyaoyeyemi

    i like your reply, it gave a concise and precise way IT department should be planned

    +
    0 Votes
    Geek3001

    I would consider adding Networking, Technology Integration and Strategic IT Planning to the list. But that is a matter of opinion.

    The biggest thing to consider is the business environment or context your IT department must fit. This context is both physical and organizational.

    If your business has everything in the same physical location, without branch offices, a monolithic IT department can work.

    If your business has everything in the same physical location, but is broken into different divisions, each with its own internal structure, you might need a composite organization, some dedicated to each division and some at the corporate level.

    If your business is physically spread all over, but is still monolithic in organizational structure, you can get by with a monolithic IT department.

    The permutations are endless and should consider such things as company growth, diversification and organizational evolution.

    +
    1 Votes
    cbermudez

    He there.

    I'm writing my Msc. thesis about the IT departments organization capacity and his influence on the company success and behavior, specially in petrochemical industries. All help are gracefully accepted.

    Regards,

    Carlos Berm?dez

    +
    0 Votes
    NelsonGama

    Carlos Have you already concluded your MSc thesis? Can you share de document?

    +
    0 Votes
    fwbrown4

    Hey Carlos! I realize this thread has been dead for quite some time but I'd love to hear about what you came up with and what you have done since. I recently joined a company that needs a lot of restructuring.