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IT Grumble

By ITCowboy ·
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by ITCowboy In reply to IT Grumble

<div></div>No list items.<img src="http://c.spaces.msn.com/CollectionWebService/c.gif?space=gregsgrumble&page=RSS%3a+Custom+List&referrer=" width=1 height=1 border=0 alt=""><img style="position:absolute" alt="" width="0px" height="0px" src="http://c.msn.com/c.gif?NC=31263&NA=1149&PI=73329&DI=3919&PS=85545"><p><div class="blogdisclaim"><a href="http://spaces.msn.com/members/gregsgrumble/">This post originally appeared on an external website</a></div>

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MS Software too "complicated" for us lowly IT guys

by ITCowboy In reply to IT Grumble

<div><p>    Normally I am the first one to understand and defend Microsoft's position on policy, licensing, traing, practice, or almost any other issue. Normally Microsoft makes available items we in the IT industry need for testing, design, implementation, or training on their software. Evaluation versions, documentation, notes, Etc. are amoung the many tools there are for allowing us IT guys to do their job effeciently and correctly. As it turns out there are still secrets to the software they refuse to let us learn about besides the source code.</p> <p>   Recently, our company decided to review weather Microsoft Project Server would allow us to accomplish some of our company goals. I of course have seen it in use, and felt confident that this was a good action for the company. I have not actually installed and configured it before, so I went to the Project website to learn more about it. As it turns out, MS Project is everything the company is looking for, now to plan for needs and implementation. I reviewed all the documentation I could find, understood the complexities of licensing, software needed, and put together a project proposal, timeline and financial impact. Now was the time for deployment planning.</p> <p>   Much to my dismay there is no evaluation version of the software available for download to test and learn from. I immediatly contact one of my Microsoft contacts for assistance, who promply puts me in to contact with Microsofts Project Representative for this are. So far so good.</p> <p>   Talking to the MS rep, I am told that Project is much like Active Directory, and too complicated to be set up by our company internally. Now they want me to call a Microsoft Partner and pay to decide how we want Project set up, or weather we actually want it set up at all? I ask about evaluation software, but as it turns out, evaluation copies exist, but only the partners are allowed to use or distribute them. She does send me mountains of documentation on Project, most of which repeatedly says "You are too stupid to do this, contact a Microsoft Certified Project Partner to install" (figuratively, of course), and all of it written in the common verbose "we don't want you to understand this" method microsoft was famous for in the past. </p> <p>   My next step was to look for some training in project. Of course I can find books on the subject, but I want to physically use and install the product before purchase. To my suprise there is not much training, and most of that there is, is sponsered and taught by who? Microsoft Partners! It seems Microsoft is giving all the keys to this software to the same people. I was actually told by the Microsoft Rep that I could not learn how to set it up without going through the partner, and that I was likely to fail if I tried. Well of course I can't if Microsoft want's to allow only their Partners to train and have access to the software! </p> <p> Overall my impression on Microsoft as a whole has suffered because of this incident.  I have installed, MS OS's of almost every flavor, somehow managed to get Active Directory installed, along with sharepoint, Systems Management Server, Microsoft Operations Manager, Internet Security and Acceleration Server, ISS, Exchange, SQL, Live Communication Server, not to mention Office products, and a myriad of other products Microsoft does not produce. Yet somehow I could not install Project because it is too complicated for me to do correctly and I need to pay a partner to do it for me.</p> <p>   I guess that may be true since they will not allow me to test and discover what project is, if it will work, and how to go about setting it up all by my self.</p></div><img src="http://c.spaces.msn.com/CollectionWebService/c.gif?space=gregsgrumble&page=RSS%3a+MS+Software+too+%22complicated%22+for+us+lowly+IT+guys&referrer=" width=1 height=1 border=0 alt=""><img style="position:absolute" alt="" width="0px" height="0px" src="http://c.msn.com/c.gif?NC=31263&NA=1149&PI=73329&DI=3919&PS=85545"><p><div class="blogdisclaim"><a href="http://spaces.msn.com/members/gregsgrumble/Blog/cns!1pRtjFUgOjUgs6Id-Cvh4lLw!105.entry">This post originally appeared on an external website</a></div>

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Still waiting..

by ITCowboy In reply to IT Grumble

<div><p>Well here it is another Friday, another week has passed by, and I am getting closer to the September deadline for Project Server. Thanks to Duncan Lamb I now realize project is too big for me and our company. Actually I have been reading all week, and waiting for a "Microsoft Partner" to call and talk to us. Since then I have come to realize three things.</p> <p>One: Microsoft Project is a Large Installation that weaves itself around many applications and is complicated in setup. It derserves to have a team working on it to figure out how to install it and what policies to use to make it work for a corporation. </p> <p>Two: There are endless files about Project out there on Microsoft (most of which are useless), that will allow someone to install, configure, and maintain a project server. Most of which I will probably read thouroughly before Microsoft or their partners even thing of calling back such a small company.</p> <p>Three: I think two Network engineers, a designer, and the 48 engineers working at this company can probably figure out how to install project on our own. No matter how complicated it is, we have the ability to learn, which is what sets us apart from the animals. Who better to decide what policies should be in place for a project server than the project managers and designers. I think that we would probably have a better idea on how our company works and what it needs than an outside "Partner". </p> <p>Unfortunately our company is not going to spend good maney for someone to come in and tell us how to do something and what should be done. They have their own ideas on that, which is why this company is constantly growing and always stays well above the financial expectations every year. We do everything else in house; Marketing, Public Relations, Design, Internet design, Enviromental, Acquisition, even graphics and publishing is done in house. We have need of software like this to bring it all together, but I doubt they will pay for the software, and someone to set it up and quiz all the asoects of the company. I think they will find another solution, unless of course Microsoft decides that it want's to share it's "complicated" software with a non-partner.</p> <p> </p></div><img src="http://c.spaces.msn.com/CollectionWebService/c.gif?space=gregsgrumble&page=RSS%3a+Still+waiting..&referrer=" width=1 height=1 border=0 alt=""><img style="position:absolute" alt="" width="0px" height="0px" src="http://c.msn.com/c.gif?NC=31263&NA=1149&PI=73329&DI=3919&PS=85545"><p><div class="blogdisclaim"><a href="http://spaces.msn.com/members/gregsgrumble/Blog/cns!1pRtjFUgOjUgs6Id-Cvh4lLw!108.entry">This post originally appeared on an external website</a></div>

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Gotta love Microsoft

by ITCowboy In reply to IT Grumble

<div><div>Well even though I have troubles with Microsoft, you still gotta love them, for filling out one of their surveys, I somehow won an XBOX 360. That never happens to me, but now I know that all of their hype, "You could win an XBOX 360!!", is more than just words. They even gave me the good machine, with the hard drive and everything! so now all i have to do is buy games, guess they still roped me in to make me spend money, but oh well.</div></div><img src="http://c.spaces.msn.com/CollectionWebService/c.gif?space=gregsgrumble&page=RSS%3a+Gotta+love+Microsoft&referrer=" width=1 height=1 border=0 alt=""><img style="position:absolute" alt="" width="0px" height="0px" src="c.msn.com/c.gif?NC=31263&NA=1149&PI=88469&RF=&DI=3919&PS=85545&TP=spaces.msn.com&GT1=gregsgrumble%3b1033"><p><div class="blogdisclaim"><a href="http://spaces.msn.com/gregsgrumble/Blog/cns!358A5184FD932F81!120.entry">This post originally appeared on an external website</a></div>

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Symantec - Veritas "Support"

by ITCowboy In reply to IT Grumble

<div><div>??
<p style="background:white">I just wanted to inform people on the helpfulness of Veritas support. Recently we have had a problem performing a system state backup on our server with Veritas Backup 9.0.?Assuming it is a recent patch that caused the problem, I searched Microsoft to no avail, and then I looked to Veritas to help. Granted 9.0 is an older piece of software, and Symantec no longer supports it officially, but there is a knowledge base. It seemed to be well setup too, in a matter of a few minutes, I found the specific problem, which referred me to a document and how to fix it. </p>
<p style="background:white">?? I happily clicked on the document and nothing, there is a blank web page. Well sometimes these things happen, I tried again - nothing. I tried a different computer, different browser, now I came to the conclusion that the site doesn?t work. OK lets email support and they will surely have the document that I need to make the changes and get the backup working. Nope, email is no longer available for this version of BackupExec. Ok fine, I will call them. After an exhaustive conversation with someone in India, (you know the drill, repeat that please, what did you say, I can?t understand a word you said, and so forth), he finally came to the conclusion that he can only help me if I purchase a support contract. I didn?t realize the support contract was necessary for them to fix the problems with a website that is supposed to be free to the owners of the program.</p>
<p style="background:white"><span style="">?? </span>He told me I had three options; Go to the website and use the correct forum and knowledge base (which doesn?t work), Purchase a support contract and get the help, or wait and maybe they will fix the problem with the website. Does this sound right? Do I understand this correctly? I have to wait or pay them to fix their website? The support engineer even said he would report the document not loading to the web engineers, but he doesn?t even care which document. There are thousands of documents available on the site, without knowing which one doesn?t work it will be nearly impossible to find the one I need and get it working. <span style="">?</span></p>
<p style="background:white"><span style="">?? </span>A little support on this matter would have gone a long way, I was even willing, if it turned out to be the problem, to purchase their new version of the software, I realize software gets old and sometimes needs to be replaced as time progresses, and we would have flipped the bill for that if it was necessary.</p>
<p style="background:white">?</p>
<p style="background:white"><span style="">?? </span>Now I am left with a fourth option that he did not mention. Find a new product, one made by another company, and purchase that. That would fix our problem and allow us to move from a company that doesn?t care to one that might value a customer and provide a little support.</p></div></div><img src="http://c.spaces.msn.com/CollectionWebService/c.gif?space=gregsgrumble&page=RSS%3a+Symantec+-+Veritas+%22Support%22&referrer=" width=1 height=1 border=0 alt=""><img style="position:absolute" alt="" width="0px" height="0px" src="c.msn.com/c.gif?NC=31263&NA=1149&PI=88469&RF=&DI=3919&PS=85545&TP=spaces.msn.com&GT1=gregsgrumble%3b1033"><p><div class="blogdisclaim"><a href="http://spaces.msn.com/gregsgrumble/Blog/cns!358A5184FD932F81!121.entry">This post originally appeared on an external website</a></div>

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