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IT Helpdesk Ticket

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IT Helpdesk Ticket

vkamara
Can someone please explain the best solution.

Here at our organization, the Helpdesk receives multiple installations under one ticket/request. Does ITIL recommend creating individual tickets or one master ticket for all?
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    ???

    LarryD4

    Multiple Installations??

    Can you explain what you mean by that?

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    Mhofu

    The starndard is an issue per client for a ticket where ITIL v3 is implemented. You also need to include the resolution and if you are using a workaround while you find a permanent resolution you document that as well.

    Good Luck

  • +
    0 Votes

    ???

    LarryD4

    Multiple Installations??

    Can you explain what you mean by that?

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    0 Votes
    Mhofu

    The starndard is an issue per client for a ticket where ITIL v3 is implemented. You also need to include the resolution and if you are using a workaround while you find a permanent resolution you document that as well.

    Good Luck