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IT management Rota and Notifications

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IT management Rota and Notifications

Larbakium
Hi,

I am looking for IT staff rota management tool and and IT notification system.

our team that support applications has now enrolled on a 24/7 system. Because the team is small there is only 1 person per day and we rotate between 5 elements.

This management is being done with excel file, where I attempt to keep fair the amount of hours for each person. But the problem comes when someone is sick or out on holidays or need to change shift. I have to manually recalculate it all.

I am looking to find a application that calculates and manages the staff rota. And If possible the same application would manage notifications.

With notification what we try to achieve is that the customer rings 1 number and the system would redirect the call to the correct person working 24/7 on that moment.
I know Xmatters can be configured to provide this service... but I am looking into something more.. any other options?

Thank you

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      HAL 9000 Moderator

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      HAL 9000 Moderator

      Try reposting this in the 'Q&A' forum. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution. The 'Water Cooler' is for non-technical discussions. You can submit a question to 'Q&A' here:

      http://www.techrepublic.com/forum/questions/post?tag=mantle_skin;content

      There are TR members who specifically seek out problems in need of a solution. Although there is some overlap between the forums, you'll find more of those members in 'Q&A' than in 'Discussions' or 'Water Cooler'.

      Be sure to use the voting buttons to provide your feedback. Voting a '+' does not necessarily mean that a given response contained the complete solution to your problem, but that it served to guide you toward it. This is intended to serve as an aid to those who may in the future have a problem similar to yours. If they have a ready source of reference available, perhaps won't need to repeat questions previously asked and answered. If a post did contain the solution to your problem, you can also close the question by marking the helpful post as "The Answer". .