General discussion
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Topic
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IT management Rota and Notifications
LockedHi,
I am looking for IT staff rota management tool and and IT notification system.
our team that support applications has now enrolled on a 24/7 system. Because the team is small there is only 1 person per day and we rotate between 5 elements.
This management is being done with excel file, where I attempt to keep fair the amount of hours for each person. But the problem comes when someone is sick or out on holidays or need to change shift. I have to manually recalculate it all.
I am looking to find a application that calculates and manages the staff rota. And If possible the same application would manage notifications.
With notification what we try to achieve is that the customer rings 1 number and the system would redirect the call to the correct person working 24/7 on that moment.
I know Xmatters can be configured to provide this service… but I am looking into something more.. any other options?Thank you