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IT Staffing Formula

By ebsackowitz ·
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What is a realistic ratio of IT personnel to company Staff? We are in the TV and Radio business and currently we have about 3 IT people to 400 personnel and run a 24x7 mission critical operation. Are there published articles anyone has come across that would support the argument of increasing IT resources?

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IT Staffing Formula

by Martijn Dekkers In reply to IT Staffing Formula

Hi,

I don't think you will find a "silver bullet" formula for this, it all depends on a lot of factors, such as: are you coping? does your staff have time to look at new technologies, or are they bogged down with the current work? etc. Every company has different needs, and the best assesment is to see if they get the job done, with time to spare. this time to spare is important - it allows for leeway when the sticky stuff hits the fan. In your question, it looks a bit tight - you have a 24x7 operation, so i assume your staff is always on call. on the other hand, maybe the personell at your firm is tech-savvy, and they don't rely on IT for a lot of support. there are plenty of aguments for increasing your staff, as there would be against.

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IT Staffing Formula

by ebsackowitz In reply to IT Staffing Formula

The question was auto-closed by TechRepublic

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IT Staffing Formula

by jimhesson In reply to IT Staffing Formula

It really does depend upon the technical ability of your user community. If your staff is freed up from answering the standard list of user questions that a "Superuser" within a department can answere, then your 3 folks may have the same impact as a department of 6 or 7. I think you are the only one that can answer this question. You need to look at what you are getting done and what you are not getting done, how often does your staff have to provide after hours support,, etc.?

If you aresuffering from the" tryanny of the urgent" and not getting the important things done, that will move your business forward, then you may need more staff. Discuss it with your manager and your user community. find out if you are meeting their needs and go from there.

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IT Staffing Formula

by ebsackowitz In reply to IT Staffing Formula

The question was auto-closed by TechRepublic

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IT Staffing Formula

by gringo In reply to IT Staffing Formula

The Gartner Group has an article (TG-08-6052) that speaks to this issue. Staffing ratios vary based on the amount of technology deployed (cutting edge or industry standard), the support requirements (24x7,) etc and level of support (number of tiers/type of support). It sounds like your ration for level one (Help Desk) should be at 1:90. The article is pretty good, you should check it out.

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IT Staffing Formula

by ebsackowitz In reply to IT Staffing Formula

The question was auto-closed by TechRepublic

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IT Staffing Formula

by srorso In reply to IT Staffing Formula

Rather than looking at staffing numbers, look at your IT budget against norms for your industry. IT budget as a % of Sales is one useful metric. Once you have a hypothetical IT budget based on sales, you can make sensible decisions about staffing versus support contracts and outside resources. IT budget comparisons within industry also begin to provide a justification for the $ needed to support headcount. IDC and Gartner should be good sources of benchmarks.
My first guess is that 3's too small. I'll bet you're barely covering break-fix activity on prime shift, leaving no room for process improvements, upgrades, or additional reporting.

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IT Staffing Formula

by ebsackowitz In reply to IT Staffing Formula

The question was auto-closed by TechRepublic

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IT Staffing Formula

by joshnarins In reply to IT Staffing Formula

If you are 24x7 with only three employees I suppose they are each on call overnight different nights of the week? Unless you mean they are each actually on site 8 hours a day, 7 days a week.
I'm a hands on decision maker. I feel you need to monitortheir department and see how much time they are (over stressed | stressed | working | hardly working | goofing off).
Once you have a established a regular presence/interest in their tiny department, you may well find that there is no problem (sincethey are all working so hard just in case you might stop by). You may also see people who feel they are being worked to death without any serious possiblility of a good upside. There is no perfect ratio between IT and non-IT staff, but try contacting some of your peer companies.
Best bet? It's almost summer, get a college intern for free.

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IT Staffing Formula

by ebsackowitz In reply to IT Staffing Formula

The question was auto-closed by TechRepublic

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