General discussion

Locked

ITIL Certification

By LGTampa ·
I'm planning on taking the ITIL Certification test. Anyone know of any useful study guides for the most recent test?

Finding info about the certification test and requirements is a bit cumbersome or I've just not found the right website. Any insight on that would be useful.

And for those that want to whine about another useless certification, fine, fo ahead and whine. While I may agree that certifications are no indicator of ability, it's also a fact of life that many recruiters use them to screen resumes and narrow the candidate list down to a manageable size.

Thanks for any insight!

This conversation is currently closed to new comments.

6 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

2 short books

by Dr Dij In reply to ITIL Certification

ITIL Service Level Management


by James Pengelly (ed)
GTSLearning ? 2005 (71 pages)

Providing a best practice framework for service management, this course contains a description on how to organize service management within your organization.





Top Section Hits (of 10 in this book)
Introduction (About ITIL)
ITIL Service Level Management
The Ongoing Process (Maintaining the SLM Process)
Relevant Chapters in the Table of Contents


ITIL Foundations


by James Pengelly (ed)
GTSLearning ? 2004 (107 pages)

Providing a best practice framework for service management, this course contains a description on how to organize service management within your organization.





Top Section Hits (of 9 in this book)
Introduction (About ITIL)
ITIL Foundations
Configuration Management (Terms and Definitions)
Relevant Chapters in the Table

I read them on books24x7.com, subscription site.
search for itil in content pulls up 53 books with references to this or chapters on.
ITIL in title is just these two.

Collapse -

and if

by Dr Dij In reply to ITIL Certification

you attend a mercury webinar (vendor specific info to some degree but very informative, and portions about companies having problems before ITIL are not company specific) you often get free copy of:

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps by Kevin Behr, Gene Kim, and George Spafford (Paperback - Jun 15, 2005)
( lists for $19.95 on Amazon) which has 24 other books.

Collapse -

ITIL official books + objectives from EXIN Web Site

by rchang In reply to ITIL Certification

- If you can get a hand on the two OGC ITIL books that cover Service Support and Service Delivery, you'll have all the information there but that's a lot of material. You can narrow it down looking at the ITIL Foundation objectives published on the EXIN Exams Web Site.

There is also another book that provides the information and is an an excellent reference: IT service management / An introduction / Based on ITIL?, 2nd edition (2004). It's available in print and CD.

Collapse -

just found out ACM

by Dr Dij In reply to ITIL official books + obj ...

which you can join for about $84 to $99 a year, has free acces to 1000 online courses, including several ITIL courses.

I like online courses as they get you to the important parts of a topic immediately, and make you learn by asking questions every few pages.

And unlike books (which you need too) they often have a cert you can printout at end (after answering all the test questions correctly), which shows prespective employers you are serious about learning and have a running start even if you are not an 'expert' yet in said topic.

Collapse -

re just found acm

by tkazmi In reply to just found out ACM

Dr Dij Can you please give the address for this site.

Thanks
newuser-2007

Collapse -

practice tests

by joe In reply to ITIL Certification

When preparing for the ITIL foundation exam, it may also be a good idea to do a practice test to test your knowledge. There are free and not so free practice tests on the web, just do a search. I know there is one at http://www.itilforums.com

Back to IT Employment Forum
6 total posts (Page 1 of 1)  

General Discussion Forums