+ 0 Votes ITIL Managers' Exams not about knowledge fredsmithy 6 years ago Remember, the ITIL Managers' Exams are not strictly about knowledge. If they were just about your ITIL knowledge, then: a) There would be enough time to answer all the questions. There isn't; except for a small proportion of exam entrants who are very good at quickly condensing their thoughts into written English. So this is an speed-English test first, and an ITIL test second, not a real world scenario. What you will find, is that as soon as you get into your stride, you will have run out of time to answer the question. And that's not forgetting the unclear questions. b) There would be no cryptic questions. I have sat the double-exam twice. The first time, I did little revision, and scored 6 marks less than a pass in both Service Support and Service Delivery. In fact, for Delivery, I missed a question, and just blagged another, and the other 3 subjects (that I actually revised), I must have skimmed through in a weekend. The second time, I narrowly passed the Support paper, and failed the Delivery by 8 marks, despite taking 2 weeks off work and spending 8 weekends learning the subject-matter inside out. I read 20 or so sample questions from Ebay, and learned every process and set of relationships off by heart, I had nemonics for everything, and they all came up in questions. The examiners will make you feel that you failed through lack of knowledge, but it's not that, unless you really can't answer the questions. E.G. Describe a cost model and justify it for the case study. *WTF DOES THIS MEAN?* Describe? Even justify is a bit more tedious than it should be. This question should say whether they want words, pictures, and what emphasis is required. One shouldn't be left sat in an Exam hall, full of adrenaline thinking, "I know this subject", but haven't a clue what this question means. And when you get you feedback, don't be surprised to find that you 'misinterpreted the question', or the examiner 'couldn't read writing'. Well if there was enough time, then the writing wouldn't be a scribbled haze, then would it? And as for mis-interpreted question, they should refund the exam fee. Simply because they failed to be clear about what they wanted, thus wasting weeks of study and over ?150 in exam costs. I wouldn't say ITIL Managers Exams are a scam, but they do give that impression, probably due to the priorities of the question setter being more bent towards being 'clever' as opposed to straightforward. + 0 Votes Sample Exam Paper geoktinkoh 5 years ago Hi, I am unable to locate this url Any chance anyone has more links to sample exam papers to download for practitioner exams? + 0 Votes Very good Information OLeevi 6 years ago This site as well as http://www.mediafire.com/?sharekey=2f9d7969f6eb4b8591b20cc0d07ba4d292e2a710d04ba4b6 are amazing sites for FREE itil info. Thanks to wansford + 0 Votes A Concise ITIL Guide for Busy Executives thejendra 6 years ago PRACTICAL IT SERVICE MANAGEMENT. Some self promotion by a techie author:-) Visit my web cave http://www.thejendra.com to buy this popular book used by several organizations worldwide to understand how to successfully implement ITIL. + 0 Votes Sample Exam Paper geoktinkoh 5 years ago Hi, I am unable to locate this url Any chance anyone has more links to sample exam papers to download for practitioner exams?