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Laptop not shutting down

By mpd881 ·
My company has an HP laptop that was purchased about 1 month ago. All was working great until two days ago when it stopped shutting down.

WHen you shut down, it gives you many messages "Ending Program, Please Wait" then "Program Not Responding" and give you the "End Now" or the "Cancel" buttons.

I get up to 12 of these messages for the different programs that are hanging. Everything from ATI Tray Icon to Explorer.exe. I tried uninstalling a couple of the problem programs and removing a couple more from msconfig. Those files are no long on the list, but it is still hanging.

When I finally get it to the explorer.exe box and end that one, it shuts down fine. How do I get these programs to stop locking up? I can't find anything they have changed in the past few days, there are no viruses and I ran both Microsoft antispyware and Spybot and found nothing.

Thanks in advance

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by mpd881 In reply to Laptop not shutting down

I forgot to mention it is running XP SP2.

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by willcomp In reply to Laptop not shutting down

Windows gremlins at it again.

First, boot into safe mode and see if NB shuts down normally. If so, boot into normal mode, run msconfig and disable all startup items. Reboot and see if problem is resolved after reboot. If successful so far, start sequencing startup items back until culprit is identified.

Dalton

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by HAL 9000 Moderator In reply to Laptop not shutting down

While Dalton is correct here is a MS Web Site that addresses the problem apparently this is a known issue and there are several pieces of hardware that can cause it which as yet do not have a fix for. Check out.

http://search.microsoft.com/search/results.aspx?st=b&na=88&View=en-us&qu=Windows+XP+not+shutting+down

Col

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by w2ktechman In reply to Laptop not shutting down

Have you tried logging on with a different user account? It may be a corrupt ntuser.dat file. If that doesnt fix it, try a sfc.exe /scannow. If it still persists I would expect a HW failure comingrun a checkdisk and see if the drive is failing. Some HP model notebooks have a high HDD failure rate or high heat problems. Try setting the bios to 'fan always on' and let it cool down. then boot it and shut down to see if it persists.

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by Gigelul In reply to Laptop not shutting down

Go to Microsoft site and search for KB837115.
The "uphclean" works for me.

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by korgmeister In reply to Laptop not shutting down

if your laptop is win xp pro,(home edition should be working too) you can tweak some registry to force it to shutdown

1) Start - Run - Regedit
Navigate to the following Registry key:
HKEY CURRENT USER\Control Panel\Desktop
Double click on the AutoEndTasks entry and replace the 0 with a 1 in the Value data text box

For the next two, if the dword value indicated does not exist, create it:

Double click on the WaitToKillAppTimeout entry in the right pane and change the Value data to 2000

Double click on the HungAppTimeout entry in the right pane and change the Value data to 1000

Reboot

If still having a problem, make the next change:

2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
Right-click on WaitToKillServiceTimeout and change it to 2000

NOTE: The lowest value Windows will recognize is 1000 (1 second)

ADVISORY: While rare, the "WaitToKillService" tweak can cause problems. If an application is in the process of saving data and the associated service is stopped prematurely, the data will not be saved and may be lost.

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