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Load=, ptsnoop.exe, pctptt.exe

By matt.wong ·
I just installed RAS on my NT 4 Server but after rebooting and logging in, I get a few messages. One says, "Cannot find the file 'Load=' for one of its components. Make sure the path and filename are correct and that all required libraries are available.

I also get messages that it cannot find ptsnoop.exe and pctptt.exe.

Can anyone tell me what these are used for? I applied the latest service pack afterwards and still get the same messages. I could delete references to these in the registry, but I don't know if they are important or not.

Thanks in advance for your advice.

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Load=, ptsnoop.exe, pctptt.exe

by Aaron V In reply to Load=, ptsnoop.exe, pctpt ...

Try re-applying the latest service pack (or upgrade to a newer service pack. NT networking services load from the original NT files, resulting in a mix of original and SP files, versions, etc.

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Load=, ptsnoop.exe, pctptt.exe

by matt.wong In reply to Load=, ptsnoop.exe, pctpt ...

Already reapplied latest service pack.
Thanks for the suggestion.

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Load=, ptsnoop.exe, pctptt.exe

by mcessna In reply to Load=, ptsnoop.exe, pctpt ...

Anytime you add a service or device you need to reapply the service pack you are using. By adding the RAS service the necessary files for RAS are installed off of the NT CD and the service pack files need to be reapplied so that any updated filese are installed.

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Load=, ptsnoop.exe, pctptt.exe

by matt.wong In reply to Load=, ptsnoop.exe, pctpt ...

Already reapplied latest service pack.
Thanks for the suggestion.

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Load=, ptsnoop.exe, pctptt.exe

by McKayTech In reply to Load=, ptsnoop.exe, pctpt ...

I'm not convinced this is a service pack issue. Interestingly, there was another post involving this same file (ptsnoop.exe) within the past day.

You might want to compare notes with that posting and see if you see any similarities, but last time a filename came up several times on this forum in a day or two, it turned out to be related to a virus.

Might be something to check....

paul

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Load=, ptsnoop.exe, pctptt.exe

by matt.wong In reply to Load=, ptsnoop.exe, pctpt ...

As you thought, the problem wasn't solved by a service pack.
Thanks for the suggestion.

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Load=, ptsnoop.exe, pctptt.exe

by Slora In reply to Load=, ptsnoop.exe, pctpt ...

Ptsnoop and pctptt are files from HSP or other modem installations. Check the FAQ for your modem.

Quote from the Symantec Support (of all places):
PTSNOOP is a token program that waits for a program to request the COM port to be opened. Then it makes sure that the modem drivers get loaded if they are not.

PTSNOOP can be found with several different modems, such as the MICOM HSP PCTEL and EPS Technology COMM WAVE PCMCIA modems. It is not mandatory for proper operation, and the manufacturers list removal of PTSNOOP in various steps of their troubleshooting procedures.

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Load=, ptsnoop.exe, pctptt.exe

by matt.wong In reply to Load=, ptsnoop.exe, pctpt ...

Yes, there is a HSP modem installed. I'll check on how to remove ptsnoop.
Thanks for the help.

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