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Managed MAPI service catastrophic failure

By tom_housden2k8 ·
Yesterday my client couldn't view her emails via Outlook 2003 (she can use Outlook Express). When she was away last week, she got an error 'Managed MAPI service catastrophic failure. Exception thrown by the target of an invocation.' I can look at her desktop remotely, and every time I go into Outlook, it either wants in Safe Mode or normally, but either way it crashes. The only entries in the Event Log are 'Accepted Safe Mode Action' and 'Rejected Safe Mode Action' and something about performance counters being corrupted but I don't think that's the problem. I have tried to do a System Restore, disable the Business Contact Manager to no avail. Any suggestions?

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All Answers

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Counters

by sventek_krishti In reply to Managed MAPI service cata ...

Just to rule the performance counters out you can at the following link download (validation req'd) the .exe to enable/disable counters.

http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=7FF99683-B7EC-4DA6-92AB-793193604BA4

Try this and then see if you can generate the error again. Failing that i know it's obvious but have you tried a re-install of just outlook on it's own ?

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Already tried

by tom_housden2k8 In reply to Counters

That won't work for Windows XP will it? Or it is for both 2000 and XP?
Anyway, I have already tried resetting the counters automatically following the instructions on the Microsoft web site, but that didn't make a difference.
Repairing and reinstalling both didn't work either.

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Dot Post File

by sventek_krishti In reply to Managed MAPI service cata ...

Hi Tom,

Have you tried renaming her existing .pst file and then letting outlook make a brand new file, then if you get that far importing from her old file ?

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Creating a new pst file

by tom_housden2k8 In reply to Dot Post File

I can't get into Outlook to make it create a new file for her

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Solved

by tom_housden2k8 In reply to Creating a new pst file

For some reason, Outlook Connector, had been uninstalled, preventing Outlook from opening

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