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Microsoft 2000 WORD illegal operations

By hushpup9 ·
One of my computers when you are in word, keeps giving an illegal operation. 1. I have reformatted her harddrive and reinstalled everything because she had so many bells and whistles(weather bug,etc..) 3 times and reinstalled drivers dell sent me. Then she kept getting the illegal oper. I noticed one of the files was actually a pdf file, so I installed Acrobat reader. She retyped her memo, still get illegal oper. in all office stuff and the internet,get exception error, I've reformatted and reinstalled everthing. I thought maybe it was a driver, since dell emailed the video, sound and network card drivers. Any suggestions...

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Microsoft 2000 WORD illegal operations

by Ann777 In reply to Microsoft 2000 WORD illeg ...

1) Exit Word
2) delete normal.dot
3) restart Word.

Normal.dot is a template file that gets corrupted and causes these wierd errors. Everytime you start Word, the file gets viewed and if there's any problem, you cannot operate Word. Delete the file and Word will automatically create a new one... with a new one, she should be fine.

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