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Microsoft gree scroll bar (stops)

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Microsoft gree scroll bar (stops)

Cativo
Hi guys,

I'm new to this site and looking forward to helping out as well as learning some stuff.

So this issue is with XP.

My dad went to boot up his pc and it stops at the Microsoft screen with the green scroll bar that runs from left to right. It stops there.

I tried to boot up into Safe Mode, and Safe mode with command prompt, and last known configuration and it scrolls through all the drivers then stops. At the bottom is says to please wait... That will stay for hours.

If I enter the repair console it gets me to the Admin password, which I do not know. I tried blank, and I tried his other passwords, but with no success.

No new hardware was installed, and I don't know if he said yes to any downloads. Im am stuck at this point.

Any ideas?
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    NickNielsen Moderator

    It shouldn't require the admin password to run...but if it does, there are utilities that will help you around that problem.

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    Cativo

    I did try the repair console from the XP disk, but it asks me for an Admin password, which I never gave it. This is what is frustrating.

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    CharlieSpencer

    Nick isn't talking about the 'Repair Console' (which does require the Admin password); he's talking about reinstalling Windows with the Repair option (which does not but does require the XP license key). They're two different things with confusingly similar names.

    The 'Repair' option will NOT wipe your hard drive. Your apps and data will be unaffected. (Ordinarily I recommend backing your data up anyway, but that doesn't seem to be an option in your case.)

    Instead, it will restore XP (only) to service pack (SP) level of the CD. Be aware, if your CD is a pre-SP2 CD (original no-SP XP, or XP SP1), you'll need an SP2 CD available. You won't be able to re-install any updates or patches until you update to SP2 first.

    Also, you'll need your XP license key. It should be on the computer case or on the CD case. DO NOT START UNLESS YOU HAVE THE LICENSE KEY. Otherwise, you're going to get stuck at the license key prompt and may not be able to use your computer at all.

    If you have a license key and XP and SP CDs, see these instructions. Depending on your system, this should take less than an hour. Once it's finished, you can reinstall all available updates and patches.

    http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx
    .
    .
    .
    .
    In the future, use the 'Ask a Question' button. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution.

    There are TR members who specifically seek out problems in need of a solution. Although there is some overlap between the two forums, you'll find more of those members in 'Questions' than here in 'Discussions'.

    Additional benefits to the membership include:

    1) The "Questions" forum provides for your feedback, by way of your being able to mark "helpful" responses as such. This does not necessarily mean that a given response contained the complete solution to your problem, but only that it served to guide you toward it. This is intended to serve as an aid to those who may in the future have a problem similar to yours, so that they might have a ready source of reference available, thereby perhaps obviating the need for them to repeat questions previously asked and answered.

    2) The TR search function makes it difficult to find a particular "Discussion" or "Question" if it has not had a recent post; the two types get mingled in the listings. By keeping each type in their respective forums, it is easier for all to find what they are looking for.

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    Cativo

    Thanks Palmetto,

    I will look into these suggestions. I do have my original XP license key, however, its not for this PC. Also, its from my laptop which is from around 2005, so I am sure its not SP1 or SP2. If this version on my hard drive is old, I should probably be ok. Right?

    As far as the Ask a Question forum goes. I get it. Thanks for clearing it up for me. Rookie mistake.

    J

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    CharlieSpencer

    Did the CD come with the computer? If so, and you have a separate key from another CD, the license may not work. Many of the XP CDs provided with computers are specific to the make and model, as are the license keys. The vendor-provided CD may not accept the license key from another system or XP CD, even if it is from the same vendor. You may need to contact the vendor for a license key.

  • +
    0 Votes
    NickNielsen Moderator

    It shouldn't require the admin password to run...but if it does, there are utilities that will help you around that problem.

    +
    0 Votes
    Cativo

    I did try the repair console from the XP disk, but it asks me for an Admin password, which I never gave it. This is what is frustrating.

    +
    0 Votes
    CharlieSpencer

    Nick isn't talking about the 'Repair Console' (which does require the Admin password); he's talking about reinstalling Windows with the Repair option (which does not but does require the XP license key). They're two different things with confusingly similar names.

    The 'Repair' option will NOT wipe your hard drive. Your apps and data will be unaffected. (Ordinarily I recommend backing your data up anyway, but that doesn't seem to be an option in your case.)

    Instead, it will restore XP (only) to service pack (SP) level of the CD. Be aware, if your CD is a pre-SP2 CD (original no-SP XP, or XP SP1), you'll need an SP2 CD available. You won't be able to re-install any updates or patches until you update to SP2 first.

    Also, you'll need your XP license key. It should be on the computer case or on the CD case. DO NOT START UNLESS YOU HAVE THE LICENSE KEY. Otherwise, you're going to get stuck at the license key prompt and may not be able to use your computer at all.

    If you have a license key and XP and SP CDs, see these instructions. Depending on your system, this should take less than an hour. Once it's finished, you can reinstall all available updates and patches.

    http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx
    .
    .
    .
    .
    In the future, use the 'Ask a Question' button. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution.

    There are TR members who specifically seek out problems in need of a solution. Although there is some overlap between the two forums, you'll find more of those members in 'Questions' than here in 'Discussions'.

    Additional benefits to the membership include:

    1) The "Questions" forum provides for your feedback, by way of your being able to mark "helpful" responses as such. This does not necessarily mean that a given response contained the complete solution to your problem, but only that it served to guide you toward it. This is intended to serve as an aid to those who may in the future have a problem similar to yours, so that they might have a ready source of reference available, thereby perhaps obviating the need for them to repeat questions previously asked and answered.

    2) The TR search function makes it difficult to find a particular "Discussion" or "Question" if it has not had a recent post; the two types get mingled in the listings. By keeping each type in their respective forums, it is easier for all to find what they are looking for.

    +
    0 Votes
    Cativo

    Thanks Palmetto,

    I will look into these suggestions. I do have my original XP license key, however, its not for this PC. Also, its from my laptop which is from around 2005, so I am sure its not SP1 or SP2. If this version on my hard drive is old, I should probably be ok. Right?

    As far as the Ask a Question forum goes. I get it. Thanks for clearing it up for me. Rookie mistake.

    J

    +
    0 Votes
    CharlieSpencer

    Did the CD come with the computer? If so, and you have a separate key from another CD, the license may not work. Many of the XP CDs provided with computers are specific to the make and model, as are the license keys. The vendor-provided CD may not accept the license key from another system or XP CD, even if it is from the same vendor. You may need to contact the vendor for a license key.