Question

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  • #2201469

    Microsoft Visual C runtime error Vista Internet Explorer 8

    Locked

    by ralphbar ·

    Hi,

    I have a particularly sticky problem I’m trying to solve.

    I’m running 32 bit Vista Home Premium with IE8. I’ve installed all updates including Vista SP2.

    When logging onto AOL e-mail, and also some other web pages (example: http://www.indianrail.gov.in/inet_metro_trns.html ), I get the following error message:

    ———————————–
    Microsoft Visual C++ Runtime Library

    X Runtime Error!

    Program:C:\Program Files\Internet Explorer\iexplore.exe

    This application has requested the Runtime to terminate it in an unusual way.

    Please contact the applications support team for more information.
    ———————————–

    The problem does not show when running in Safe Mode and also does not show up in Firefox.

    Online research has suggested numerous causes for this and I have done the following:

    Add-ons
    Have used the add-on manager to disable all of them – have also run IE (no add-ons).

    Anti-virus/Firewall/Spyware etc. – McAfee Security.
    Have removed it and run McAfee’s clean-up

    Adobe reader
    Have installed latest version.

    Temporary files
    Have cleaned out Windows/Temp and emptied the recyle bin

    IE8
    Have run Tools/Internet Options/Advanced/Reset

    Anyone got any ideas for what to try next?

    Thanks!

    Ralph.

All Answers

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    Replies
    • #3018667

      Clarifications

      by ralphbar ·

      In reply to Microsoft Visual C runtime error Vista Internet Explorer 8

      Clarifications

    • #3018643

      Switch to Compatibility Mode…….

      by thumbsup2 ·

      In reply to Microsoft Visual C runtime error Vista Internet Explorer 8

      The pages you’re trying to view haven’t been coded for IE8, so make the browser pretend that it’s viewing the page as if it were IE7.

      The Compatibility Mode button is just to the right of the address bar at the top.

      As for AOL email, have you installed the latest AOL browser (what version?), or are you simply visiting AOL with the default IE browser? If I’m not mistaken, AOL still requires use of THEIR browser to access their system.

      • #3018516

        Compatibility Mode – No Change

        by ralphbar ·

        In reply to Switch to Compatibility Mode…….

        Hi ThumbsUp2 – thanks for your reply.

        Unfortunately Compatibility Mode makes no difference. Also, I am able to view these pages correctly in IE8 on a different PC running Vista and on the suspect PC using Firefox – so AOL doesn’t require the use of their own browser.

        Ralph.

    • #3018505
      • #3018488

        Have reset IE8 – No Change

        by ralphbar ·

        In reply to Check Alan Edwards post

        Hi Jacky – thanks for your reply.

        I had already followed all the varous steps that Microsoft suggest in these articles. Sadly, none make any difference!

        • #2755312

          OK

          by rob miners ·

          In reply to Have reset IE8 – No Change

          no Toolbars installed.

          Use the Internet Explorer (No Add-ons) mode
          To do this, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).

          If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue:
          1. Click Tools, and then click Internet Options.
          2. Click the Programs tab, and then click Manage add-ons.
          3. Click an add-on in the Name list, and then click Disable.
          4. Repeat step 3 until you identify the add-on that is causing the issue.

          Try disabling IE8 memory protection
          Start, Control Panel, Internet Options, Advanced, Security, uncheck Enable memory protection to help mitigate online attacks.

          Try creating another User account to check for a corrupt profile.

        • #2755289

          You say that it works in safe mode

          by rob miners ·

          In reply to Have reset IE8 – No Change

          Click Start, type msconfig in the Start Search box, and then press ENTER
          The System Configuration Utility dialog box is displayed.
          Configure selective startup options
          In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
          Click to clear the Process SYSTEM.INI File check box.
          Click to clear the Process WIN.INI File check box.
          Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
          Click the Services tab.
          Click to select the Hide All Microsoft Services check box.
          Click Disable All, and then click OK.
          When you are prompted, save the settings and restart the PC.

          you will need to re-enable the items in the Startup and Services list one or two at a time in order to identify which one is causing the problem reboot each time you change something. Try enabling one or two startup entries at a time to isolate the problem.

          After you complete your troubleshooting and fix your configuration, return to a normal startup. To do this, follow these steps:
          Click Start, type msconfig in the Start Search box, and then press ENTER.

          If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
          On the General tab, click Normal startup, and then click OK.
          Click Restart.

        • #2755224

          Fixed… sort of

          by ralphbar ·

          In reply to You say that it works in safe mode

          Hi Jacky,

          Thanks for these ideas. Before I tried that I discovered that the option to disable memory protection was grayed out and the only way to change it was to run ie8 as administrator. As soon as I right click IE and run as administrator the C++ runtime error goes away!

          Now all I need to figure out is how to make IE8 run as admin by default grrrrrr

        • #2755052

          There are articles

          by rob miners ·

          In reply to Fixed… sort of

          on TR that tell you how to do this but I can’t find them. See if you can get it to work through a shortcut.

          http://www.howtogeek.com/howto/windows-vista/always-start-an-application-in-administrator-mode-on-windows-vista/

        • #2995056

          Try This …

          by amnezia ·

          In reply to Fixed… sort of

          There’s a hotfix for the Viscual C++ library used on some Dell PCs. There’s a file called vcredist_x86.exe (or vcredist_x64.exe for 64bit systems)which fixed an similar issue for me on a new Dell laptop. May work for you.

        • #2995054

          Here’s a link…

          by amnezia ·

          In reply to Try This …

          http://tinyurl.com/lpobwc

          Hope this helps.

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