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Most Common Help Desk tickets and your quick fix reference

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Most Common Help Desk tickets and your quick fix reference

luk.b
Hi, so Im new to tech republic and this is my first post.
I searched the site and didn't find what I was looking for so I thought Id start a thread here. I'm gonna be going back into a help desk position after being out for a year and a half and I was thinking about compiling a list of the most common help desk tickets and their solutions/steps in a flowchart fashion. Before I did it all myself I thought that maybe there might be some of peoples own reference guides floating around. If you have one please share it with me as I would be much obliged.
- What I have and this is just from the top of my head-
1. Common Printer issues missing/Failed Print
2. No Internet/Limited connectivity
3. Common Outlook Issues disconnecting/Not Opening/No inbound/outbound emails
4. Common Exchange issues
5. Common VPN issues.

and all the small stuff in between. I can easily search and create my own knowledge base but if you have one or know where to look then ill add to it and sharp for the job. Thanks for any input~