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My computer wil not boot up from both HD and recovery CD?

By Robin Knows Nothing ·
My computer - running Windows 7 - has stopped booting up from the HD. I
inserted the recovery CD, changed the BIOS to boot from CD, pressed
'any key' when prompted and it still won't boot up. I do get 'Starting
Windows' on the screen for a while, then that goes off and all I am
left with for the rest of the time is the mouse pointer (which I can
move about) on a blank screen. This happens whether I am trying to
boot from the HD or the CD. I have tried pressing F11 and also
Ctrl/Alt/Delete but nothing happens. The only way of switching the
computer off is by holding the off button in for over 5 seconds.
Anyone any suggestions?

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All Answers

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Possible you have a hardware failure,

or perhaps loose memory chip, or some other component. If you are not comfortable
in disassembling your computer, it may be advisable to seek technical help. Otherwise,
you'll need to open the case, all cables, component cards, etc. to make sure
each is making good connection. Clean the system from any dust, make sure the air
vents are not blocked. Reassemble and try to boot.
Did this start occurring suddenly, or have there been other symptoms showing up
lately?

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Reponse To Answer

Thanks for your reply wizards57. What I have discovered is that my son, who bought two computers at the same time and saved one for me until I came to visit him (I live in Spain) had exactly the same problem. As his computer was under guarantee he had it repaired by the seller. Turned out to be a defective HD which was replaced. I have discovered the guarantee on mine runs out on the 5th February, so am making hasty arrangements to get it sorted before then! Will let you know how I get on. Although I had backed up most of the stuff on the HD there is still some things I would like to retrieve. Am I likely to lose it now though?

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Reponse To Answer

Robin,
Prior to sending it off for repair, it would be wise to copy everything you
want. The problem being that you can't boot the system, so what you can
try is removing the hard drive and attaching it as a slave drive in another
computer, BUT, if you open your computer, you may invalidate the warranty. So, I would ask the service tech if they would be so kind as to
copy everything from the defective disk to the replacement...they should
do this as a matter of course, but it will not hurt anything to make sure they
understand your needs right upfront.

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Thank you

by Robin Knows Nothing In reply to Reponse To Answer

Hi again - I have just received an e-mail from the manufacturer saying my computer has been booked in for repair, under warranty, and will be collected in a few days time. The e-mail also said, 'In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss.' However, bearing in mind what you said, I will request (nicely) if they can rescue any data from the HD should they replace it. Thank you for your suggestion as I didn't think about the implications of data loss.

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Also it's a good idea to try a Boot Disc like the

by OH Smeg In reply to My computer wil not boot ...

Ultimate Boot CD available free here to download and use

www.ultimatebootcd.com/download.html

Click on the ISO listing about half way down the page not the add that reads Download.

Then when you have made the CD or if your system supports booting from USB Thumb Drives you can download the Thumb Drive Version and boot off it and test your hardware.

Col

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Reponse To Answer

by Robin Knows Nothing In reply to Also it's a good idea to ...

Shall bear your suggestion in mind, but am following the path outlined in my reply to wizards57 for now. Thanks for getting back to me though.

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I agree, might be hardware

by Locrian_Lyric In reply to My computer wil not boot ...

If you can find someone with hardware dx tools, that would be a place to start, a Motherboard, cpu, or memory error could do it.

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Reponse To Answer

Thanks for getting back to me. I am trying the path outlined in my reply above first though.

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Where did you find the elusive "any key"?

by ITKimK In reply to My computer wil not boot ...

Sorry for the geek joke. Did you try pressing the F8 key after booting to boot into safe mode? Windows 7 offers a "Repair my computer" option on this menu which may help solve your problem.

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Reponse To Answer

Thanks for getting in touch - your quip reminds me of a suggestion I made to a blonde friend, 'Use incorrect as your password because if you forget it or type in the wrong one your system will always tell you 'Your password is incorrect!' LOL! See my reply above for the steps I am taking.

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