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NETGEAR home products support

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Hi im caesar agent id 3081 from NETGEAR Technical Support willing to help on any of your concerns regarding NETGEAR home products Here are some of the troubleshooting Guides for NETGEAR


Adapter Installation (All wireless adapters)

Windows XP

Software Installation:

1. Please power on your computer. Allow the operating system to boot up completely and log in as needed.
2. Insert the NETGEAR adapter Resource CD into your CD-ROM drive. The CD main page shown at the right will then load.
3. Click the ?Install Driver & Utility?
4. Please make sure that you follow the Install Shield Wizard steps. Click ?Finish? when done and turn off your computer.
* Note: Firewall and anti-spy ware need to be disabled. They sometimes treat software installation as a behavior of a spy ware and therefore will prevent installation.

Driver Installation:

1. Please make sure that you shut down the PC first and then remove the power cord.
2. Please insert the NETGEAR adapter into the available expansion slot.
*Note: If you have PCI adapter, connect the antenna to the adapter, making sure the antenna is in the upright position.
3. Reconnect the power cord and reboot the computer.
4. When the ?Found New Hardware Wizard? displays, please click on ?Next? and then follow the prompt. If you are prompted with a Windows XP Logo testing message, just click on
?Continue Anyway?.
5. After the installation completes, click ?Finish? to close the wizard.

Windows 2000/ME/Win98SE:

Note: Windows 2000 may require you to be logged on with administrator rights.

1. Please power on your computer. Allow the operating system to boot up completely and log in as needed.
2. Insert the NETGEAR adapter resource CD into your CD-ROM drive. The set-up page will then load.
3. Afterwards, click on the ?Install Driver & Utility? link
4. Make sure to follow the Install Shield Wizard steps, and click ?Finish? when done to restart your computer.
* Note: Firewall and anti-spy ware need to be disabled. They sometimes treat software installation as a behavior of a spy ware and will therefore prevent installation.

Install the NETGEAR adapter

1. Please make sure that you shut down the PC first and then remove the power cord.
2. Insert the NETGEAR adapter into the available expansion slot.
*Note: If you have PCI adapter, connect the antenna to the adapter, making sure the antenna is in the upright position.
3. Reconnect the power cord and reboot the computer.
4. On the ?Found New Hardware Wizard?, click on ?Next?, then follow the prompt to proceed.
5. After the installation completes, click ?Finish? to close the wizard. Please make sure that you can see the NETGEAR icon located at the lower right portion of your computer screen.
*Note: If Windows displays ?Digital Signature Not Found? warning, click ?Yes? to continue.

Configuring the NETGEAR adapter and Saving the Profile

1. Open the NETGEAR Smart Wireless Settings Utility icon located at the lower right portion of your computer screen. It will then open the ?Settings? tab.
2. Change the Network Name SSID to match the one on your router.

Tip: As an alternative to typing in the SSID, you can use the Network tab to view the available wireless networks. Double-click on the desired network.

3. Click the ?Apply? button to activate the connection.
4. Enter a name for your profile e.g. NETGEAR to Home Network and click the
?Save Profile? button to store the current settings.

*Note: This procedure applies only if you are trying to connect to a wireless network with no wireless security.



Adapter Installation (All wired adapters)

Windows 2000 and XP

1. Please turn the power off and unplug the power cord from your computer.
2. Plug the NETGEAR adapter into the available slot
3. Reconnect the power cord to the PC.

Windows ME/98SE

Note: You must install the network card before installing the network driver. You need to have the Windows 98 CD-ROM disc. If the ?Insert Disk? window opens and a message prompts you to insert your disk, insert the Windows CD in Drive D (the CD drive) and click on ?OK.? Then follow the next step in the instructions.

1. Please power on your computer. Allow the operating system to boot up completely and log in as needed. Wait until the system detects the new hardware.
2. If the ?Add New Hardware Wizard? dialog box indicates that NETGEAR adapter is found,
click on ?Next.?
3. Please select ?Search for the best driver? and then click on ?Next.?
4. Select ?CD-ROM drive? option, and then insert the NETGEAR adapter driver disk into the CD-ROM drive.
5. Click on ?Next? in the Update Device Driver Wizard.
6. When the ?Network? window opens, enter a name (a different one-word name for each computer) in the ?Computer name? entry field; enter a workgroup name (the name of your entire network) in the ?Workgroup? entry field. Then Click on ?OK.?
* When prompted to insert the NETGEAR adapter driver disk, click on ?OK.?
7. Please type in D:\ in the ?Copy files from? entry field and click on ?OK.? The system copies the files from the CD.
8. When prompted, please insert the Windows 98 CD-ROM disk in the system, and click on ?OK?.
9. Be certain that the designated path to the Windows 98 CD-ROM is displayed in the ?copy files from? prompt line (e.g. D:\WIN98).



Triggering/ Forwarding

Step 1: Determining the IP Address of a Computer:

Follow these steps to check the IP address of a Computer for which the Ports are to be opened:

For Windows 2000/XP users:

1. Please click on ?Start? and select Run.
2. Type in ?CMD? and click on ?OK?.
3. In the command prompt, please type ?ipconfig? then press Enter or Return key.
4. Please make sure that the Ethernet adapter has an IP Address that is the same range as the router.
(e.g. 192.168.1.2 for the computer and 192.168.1.1 for the router)
5. Please note down the IP Address.

Step 2: Logging on to the Router Page:

1. Open any web browser like Internet Explorer or Netscape Navigator.
2. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field.
3. Click on Enter or Return key.

*Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

4. You will then see the set-up page once you have successfully logged in.

Step 3: Opening Ports for Internet Services or Pre-Defined Ports:

1. A menu will be seen on the left hand side of the router configuration page. Click on the option with the name "Port Forwarding" under the Advanced Menu.
2. From the Service Name pull down list, select the service that needs to be hosted.
3. The router pre-defined services are listed there. If the service does not appear in the drop down, click on ?add custom service? on the lower portion of the screen.
4. Enter the IP address of the computer in the Server IP Address box.
5. Click the Add or Apply button.
6. Repeat all steps to open more ports.

Step 4: Opening Ports for Games and Applications or Custom Ports:

1. On the left side of the router configuration page, click on the option with the name "Port Forwarding".
2. Click on "Add Custom Service" tab.
3. Type the service name in the ?Service Name? box and the lower range numbers in the ?Starting Port? box.
4. If the application uses only a single port; type in the same port number in the ?Ending Port? box.
5. If the application uses a range of ports; type in the higher range numbers in the ?Ending Port? box.
6. Type the IP address of the computer in the Server IP Address box. Click ?Apply? button.
7. It will then refresh to the Port Forwarding page, and will show the list of all ports opened in tabulation.
8. Repeat all steps to add more ports for more services.

Step 5: To Edit or Delete a Service Entry:

1. Click on the Radio Button that needs to be Edited /Deleted, under the Port Forwarding page.
2. Modify the information from the Service Name, Starting Port, Ending Port, and the Server IP Address, and then click the ?Apply? button.



Accessing WEB UI

Wrong Password

FACT: You will not be able to login to the set-up page of the router and you may get a
"401 Unauthorized? Error.

Troubleshooting suggestions:

1. Please login to the router. The default username for the router is "admin" and the default password is "password".
2. If you get "401 unauthorized? error as soon as you type http://192.168.1.1 or http://routerlogin.com/basicsetting.htm, then try adjusting the security zone settings.

To adjust the security settings, please do the following steps:

1. Click on the ?Tools? menu in Internet Explorer and select Internet Options.
2. Click on the ?Security? tab.
3. Click on the ?Local Intranet? zone.
4. Click on the Default level button and move the zone security slider to Low then click OK.

3. If you changed the default password to new one and forgot it, then you have to reset the router.
* To reset it, you need to press and hold the reset button located on the rear panel of the router for 30 seconds.



SSID not detected

Note: Please make sure that your wireless adapter is turned ?ON? and enabled.

1. Open a web browser like Internet Explorer or Netscape Navigator.
2. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field. Please click Enter or Return key.
3. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for user name and ?password? for password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

4. Click on ?Wireless Settings? under Setup page.
5. Change the SSID and channel (recommended are 1, 6 and 11).
6. Click on ?Wireless Settings? under Advanced Menu.
7. Check the box under ?Enable Wireless Router Radio? and ?Enable Wireless SSID Broadcast?.
8. Click on ?Setup Access List? button.
9. In the Wireless Card Access List page, uncheck the box "Turn Access Control On" and click the ?Apply? button.
10. If you are still unable to detect the SSID of your router then check if other computers can detect your SSID. Otherwise, you might need to check your computer?s wireless adapter if it can detect other SSID.



Device Manager

For Windows 2000 or XP:

1. Click on Start; go to Settings and then Control Panel.
2. Click on System; go to Hardware and then Device Manager.
3. Click the (+) sign on Network Adapters and select the adapter.
4. Double-click on it and read the Device Status.

For Windows 98 or ME:

1. Go to Control Panel; then System and then Device Manager.
2. Click the (+) sign on Network Adapters and select the Adapter.
3. Double-click on it and read the Device Status. It should say "Device is working properly", otherwise, re-install the Adapter.



Bypass Hi-Jack

1. Please login to the www.routerlogin.com/CA_HiddenPage.htm.. The default username for the router is "admin" and the default password is "password".
2. Select ?Disable NETGEAR Smart Wizard configuration? and click on ?Apply? button.
3. Optimize browser settings:

a. Please open Internet Explorer and click Tools.
b. Click on Internet Options, then Connections.
c. Click on ?LAN Settings?. Make sure that all boxes are clear and then click ?OK?.
d. Click on ?General? Tab and Delete Files, Cookies and History buttons. Then click ?Apply?.
e. Click on ?Security? tab
f. Click on ?Internet? and ?Custom level? icons.
g. Under the ?Settings? list, scroll down and set the User Authentication to Automatic Login.
Then please click on ?OK?
h. Go to ?Advance? tab and click on ?Restore Defaults? or ?Reset?. Please click on ?OK?.



Always asking for router login every boot up for Bellsouth

Note: Please contact your Internet Service Provider (ISP) to uninstall the Bellsouth Fast Access Application.

You may try to disable Bellsouth Fast Access Application by following these steps:

1. Please click on ?Start? and then ?Run?.
2. Then type ?msconfig? and press ?enter?.
3. Click on ?Startup?. Then locate and disable the Bellsouth Fast Access Application.
4. Click ?Apply? and ?OK? to close the window.
5. You will be then prompted to restart your computer, please just proceed.
6. Once your computer boots up, you will be prompted by a dialog box. Please just check the box to prevent this dialog box to show up on your next boot up. Please then click on ?OK?.



Disabling Windows Firewall

Note: A firewall is designed to help protect your computer from attack by malicious users or software. Such software includes viruses that use unsolicited incoming network traffic that infects your computer. Before you disable your firewall, you must disconnect your computer from all networks, including the Internet.

To disable your Windows firewall, please follow these steps:
Disable Internet Connection Firewall in Windows XP or Windows XP SP1

1. In the Control Panel, double-click ?Network and Internet Connections?. Then click on
?Network Connections? icon.
2. Right-click on Local Area Network (LAN) Connection on which you want to disable the Internet Connection Firewall (ICF), and then click on ?Properties?.
3. On the ?Advanced? tab, you will see ?protect my computer or network check?? dialogue. Then click on the ?Settings? tab.
4. Click on ?OFF? then ?OK?.
Disable Windows Firewall in Windows XP SP2
1. Please click on ?Start?, then click ?Run?. Then type in ?firewall.cpl? and then click ?OK?.
2. On the General tab, click ?OFF? (not recommended) and then click ?OK?.



IP addresses conflict

1. Please restart all the computers.
2. Make sure the computers are set to Dynamic IP address and DNS server.

For Windows 2000 and XP:

a. Please click on ?Start?, select ?Settings? and then ?Control Panel?.
b. Double click on the ?Network connections? icon.
c. Right click on "Local area connection" and click on "Properties"
d. Scroll down to "Internet protocol TCP/IP" and click on "Properties"
e. Select the option "Obtain an IP address automatically" and "Obtain DNS server automatically"
f. Then click on ?OK?.

For Windows 98 and ME:

a. Please click on ?Start?, then ?Settings?, and then Control Panel.
b. Double-click ?Network? then select ?TCP/IP for the Ethernet adapter?. Then click on ?Properties?.
c. Go to ?IP address? tab and select ?Obtain an IP address automatically?.
d. Click on the ?Gateway? tab and delete the numbers under the ?Installed Gateway?.
e. Click the ?DNS Configuration? tab, and then select ?Disable?.
f. Click on ?OK?. Windows will then prompt for a restart.

3. Check the DHCP range of the router.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

*Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

d. When the setup page opens, click on ?LAN IP Setup? under ?Advanced? tab.
e. Set the Starting IP to x.x.x.2 and Ending IP to x.x.x.51. Click on ?Apply?



IP address reservation

1. Please open any web browser like Internet Explorer or Netscape Navigator.
2. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
3. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

4. When the setup page opens, click on ?LAN IP Setup? under ?Advanced? tab.
5. Click on ?Add? under Address Reservation.
6. Under Address Reservation window, please select the radio button of the computer you wish to add from the Address Reservation Table.
7. If the computer you want is not on the list; please click on the Refresh button to update the table.
8. If the computer is still not on the Address Reservation Table; please type in the IP Address, MAC Address, and Device Name of the computer you wish to add.
9. Click the ?Add? icon when done.



CONNECTING THROUGH WIRELESS ZERO (SP1 and SP2)

For Windows XP Service Pack 1:

1. Please right click on the ?Wireless? icon on the right lower end portion of your computer.
Then click on to view available wireless networks.
2. Click on the ?Advanced? tab.
3. Please delete all the preferred networks then click on ?OK?.
4. Right click on the ?Wireless? icon again and click on ?View Available Wireless Network?.
5. Please select your network and click on ?Connect?. If you have Wired Equivalent Privacy (WEP) or
Wi-fi Protected Access (WPA) enabled on the router, it will ask you for the network key.
Please type in the Network Key and then confirm it.
6. Make sure not to enable IEEE and then click on ?Connect?.

For Windows XP Service Pack 2:

1. Please right click on the ?Wireless? icon on the right lower end portion of your computer.
Then click on to view available wireless networks.
2. Click on the ?Change Advanced Settings?.
3. Click on the ?Wireless Networks? tab remove all the preferred networks then click on ?OK?.
4. Right click on the ?Wireless? icon then click on ?View Available Wireless Network?.
5. Select your network and click on ?Connect?.
6. If you have Wired Equivalent Privacy (WEP) or ?Wi-fi Protected Access? (WPA) enabled on the router, it will ask you for the network key. Type in the network key and confirm it. Then click on ?Connect?.

Note: You may use the wireless utility of your wireless adapter in connecting to the wireless network but you need to clear ?Use windows to configure my wireless networks? on the ?Wireless Networks? tab.



INITIAL INSTALLATION ? CHANGE LAN IP ADDRESS

1. Please access the web-based utility of the router.

a. Open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

2. Change the LAN IP address of the router.

a. Click on the ?LAN IP Setup? under ?Advanced? tab.
b. Under the LAN TCP/IP Setup, set the following values:

IP Address: 10.10.10.1
IP Subnet Mask: 255.255.255.0

c. Please make sure that ?Use Router as DHCP Server? is checked.
d. Set the Starting IP Address to 10.10.10.2.
e. Set the Ending IP Address to 10.10.10.51.
f. Click on the ?Apply? icon.
g. Click on ?OK? when asked to release and renew the IP address.

Note: You will be getting a ?page cannot be displayed? message once it is finished.

3. Power Cycle the devices.

1. Turn off the modem, router and computers.
2. Turn on the power of the modem first and wait for the lights to stop blinking.

c. Power back the router and the computers.



INTERMITTENT CONNECTION ? WIRED AND WIRELESS

Getting an intermittent connection from the router can be due to incorrect router configuration, wireless interference, firmware and even a hardware failure. If you are having problems from both your wired and wireless computers, you may try to bypass the router first and connect a single computer to the modem to check if you will get a stable Internet connection. If there will be no problems when you are connected to the modem directly, kindly check the following settings:

1. Please access the web-based utility of the router.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

2. Adjust the MTU setting.

a. Click on the ?WAN Setup? under ?Advanced? tab.
b. Lower down the MTU size to 1492, 1400, 1358 or 1300.
c. Click on the ?Apply? icon.

Note: You may verify from your Internet Service Provider (ISP) the recommended MTU size you can use.

3. Adjust the wireless settings.

a. Please click on Wireless Settings under Setup tab.
b. Change the Network name or SSID to your preference.
c. Change the Mode to g and b only.
d. Change the Channel to 11, 1 or 9.
e. Click on the ?Apply? icon.

4. Upgrade the firmware.

Note: If after adjusting the MTU setting and the wireless settings and you still are getting intermittent connections, upgrade the firmware of your router.

a. Please verify the router version and model either underneath or at its side panel.
b. Go to http://kbserver.NETGEAR.com/downloads_support.asp and please select the model of the router.
c. Click the appropriate version of the router.
d. Select the link of the latest firmware. Click the button ?Right-click and Save to Download?.
Save the file to the ?Desktop?.
Note: Please perform firmware upgrade with ?Wired? or Ethernet connection only.
e. Before upgrading, please write down all current settings since you need to enter them manually.
f. Using the computer hardwired on the router, please launch Internet Explorer.
g. On the address bar type, http://192.168.1.1 or http://www.routerlogin.com/basicsetting.htm
h. A login prompt will then appear, just type ?admin? for the username and the word ?password? for password.

Note: If it won?t accept the default password it means that it was changed. Then you must use the password that you have set on it.

i. Click on ?Maintenance? and then ?Router Upgrade?.
j. Click on ?Browse? and locate the upgraded file in your Desktop. Then click on ?Upload?
k. Please wait for the router to reboot.

5. After a successful firmware upgrade, you need to reset the router.

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then plug it back in.



INTERMITTENT CONNECTION WIRELESS

Getting an intermittent wireless connection can be attributed to the location of your devices, wireless interferences and even the wireless settings of your router.

You may also refer to the common causes of interference:

Window in brick wall


2dB

Metal frame, glass wall into building


6dB

Office wall


6dB

Metal door in office wall


6dB

Cinder wall


4dB

Metal door in brick wall


12.4dB

Brick wall next to metal door


3dB

In order for us to isolate the problem, please refer to the steps below:

1. Please adjust the wireless settings.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

d. Click on ?Wireless Settings? under Setup tab.
e. Change the Network name or SSID to your preference.
f. Change the Mode to g and b only.
g. Change the Channel to 11, 1, 6 or 9.
h. Click on the ?Apply? button.

Note: Please reconnect to the wireless network after changing the wireless settings.

2. Upgrade the firmware.

Note: If after adjusting the MTU setting and the wireless settings and you still are getting intermittent connections, upgrade the firmware of your router.
a. Please verify the router version and model either underneath or at its side panel.
b. Go to http://kbserver.NETGEAR.com/downloads_support.asp and please select the model of the router.
c. Click the appropriate version of the router.
d. Select the link of the latest firmware. Click the button ?Right-click and Save to Download?.
Save the file to the ?Desktop?.
Note: Please perform firmware upgrade with ?wired? or Ethernet connection only. If your computer has wireless connection, then please disable it first.
e. Before upgrading, please write down all current settings since you need to enter them manually.
f. Using the computer hardwired on the router, please launch Internet Explorer.
g. On the address bar type, http://192.168.1.1 or http://www.routerlogin.com/basicsetting.htm and click ?Enter?
h. A login prompt will then appear, just type ?admin? for the username and the word ?password? for password.

Note: If it won?t accept the default password it means that it was changed. Then you must use the password that you have set on it.

i. Click on ?Maintenance? and then ?Router Upgrade?.
j. Click on ?Browse? and locate the upgraded file in your Desktop. Then click on ?Upload?
k. Please wait for the router to reboot.

5. After a successful firmware upgrade, you need to reset the router.

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then plug it back in.



VPN PASSTHROUGH CONFIGURATION

1. Please assign an IP address to your computer using the IP Address Reservation.
a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, please type in ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

d. On the setup page, please click ?LAN IP Setup? under ?Advanced? tab.
e. Click ?Add? under ?Address Reservation? then you will be brought up to a new window.
f. On the Address Reservation window, please select the radio button of the Computer you wish to add.
g. If the Computer you want is not on the list; click the ?Refresh? button to update the table.
h. If the Computer is still not on the Address Reservation Table; please enter the IP Address, MAC Address, and Device Name of the computer you wish to add.
i. Please click on the ?Add? button when finished.

2. On the ?Set Up? page of the router, select on Port Forwarding/Port Triggering under Advanced tab.
3. Click ?Add Custom Service? and type ?VPN? on the Service Name box.
4. Set the Service Type to TCP/UDP and input the VPN port numbers under the Start and End Port field.
5. Type in the last digit of the IP address of your computer. Then, click the ?Apply? button.

Example: The IP address of the computer trying to establish the VPN connection is 192.168.1.2.

Service Name





Start Port


End Port


Server IP address

VPN1





47


47


192.168.1.2

VPN2





50


51


192.168.1.2

VPN3





500


500


192.168.1.2

VPN4





1723


1723


192.168.1.2



PING TEST (VISTA AND MAC)

Windows Vista

1. Please click on the ?Windows logo? on the lower left hand side of your computer screen.
2. Select ?Search? box.
3. Then please type in Run.
4. In the Run box, please type in ?cmd?.
5. Then please click on the ?Ok? button.
6. Please then type in ?ping 192.168.1.1.?
7. Click on ?Enter? key.
8. The packets sent and received should be a total of 4.

Macintosh

1. Please double-click on the ?Hard Drive? icon.
2. Click on ?Applications? folder.
3. Then please select ?Utilities? folder.
4. Click on ?Network Utility? program.
5. Select the ?Ping? tab.
6. Please type in ?192.168.1.1.?
7. Please press ?Enter?.



WINDOWS XP REMOTE DESKTOP

1. Please assign an IP address to your computer using the IP Address Reservation.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, please type in ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

d. On the setup page, please click ?LAN IP Setup? under ?Advanced? tab.
e. Click ?Add? under ?Address Reservation? then you will be brought up to a new window.
f. On the Address Reservation window, please select the radio button of the Computer you wish to add.
g. If the Computer you want is not on the list; click the ?Refresh? button to update the table.
h. If the Computer is still not on the Address Reservation Table; please enter the IP Address, MAC Address, and Device Name of the computer you wish to add.
i. Please click on the ?Add? button when finished.

2. On the ?Set Up? page of the router, select on Port Forwarding/Port Triggering under Advanced tab.
3. Click ?Add Custom Service? and type ?VPN? on the Service Name box.
4. Set the Service Type to TCP/UDP and input the VPN port numbers under the Start and End Port field.
5. Type in the last digit of the IP address of your computer. Then, click the ?Apply? button.

Example:


Service Name


Start Port


End Port


Server IP address

RD


3389


3389


192.168.1.2



INITIAL INSTALLATION STATIC PUBLIC IP ADDRESS

1. Please check the physical connections of your computer.

a. Be sure that you connect the modem to the Internet port of the router.
b. Connect the computers to any of the regular ports like port 1, 2, 3 or 4. The corresponding numbered lights should be lit up as well.

2. Let us now access the router?s web-based utility.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, please type in ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

3. Configure the router.

a. Please click on ?Basic Settings?.
b. Select ?No? for ?Does your Internet connection require a log-in??
c. Set the Internet IP Address to ?Use Static IP Address?.
d. Specify the IP Address, IP Subnet Mask and Gateway IP Address.
e. Set the Domain Name Server (DNS) Address to ?Use These DNS Servers?.
f. Specify the Primary and Secondary DNS.
g. Click on the ?Apply? button.

Note: You may also contact your ISP to verify the information required. .



DMZ

1. Please assign an IP address to your computer using the IP Address Reservation.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, please type in ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

d. On the setup page, please click ?LAN IP Setup? under ?Advanced? tab.
e. Click ?Add? under ?Address Reservation? then you will be brought up to a new window.
f. On the Address Reservation window, please select the radio button of the Computer you wish to add.
g. If the Computer you want is not on the list; click the ?Refresh? button to update the table.
h. If the Computer is still not on the Address Reservation Table; please enter the IP Address, MAC Address, and Device Name of the computer you wish to add.
i. Please click on the ?Add? button when finished.

2. On the left side of the setup page, click on the ?WAN Setup? under Advanced tab.
3. Check the Default DMZ Server and specify the IP address of your computer.
4. Click on the ?Apply? button.



NO WIRELESS NETWORK FOUND IN RANGE

1. Please open any web browser like Internet Explorer or Netscape Navigator.
2. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
3. For security reasons, the router has its own user name and password. When prompted, please type in ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

4. Click the ?Wireless Settings? under Advanced tab.
5. Check the box under Enable Wireless Router Radio and Enable Wireless SSID Broadcast.
6. Click the Wireless Settings under Setup.
7. Change channel (recommended are 1, 6 and 11).
8. Change the SSID to uniquely identify your network. You might have a similar SSID with your neighbor.

Other factors that you may consider when you are not able to view any available wireless network.

a. Switch for the wireless adapter is turned off.
b. Distance between the wireless router and computer.
c. Possible wireless interferences.



CANNOT ACCESS SOME WEBSITES

1. Access the web-based utility of the router.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, please type in ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

2. Adjust the MTU setting.

a. Click on the WAN Setup under Advanced tab.
b. Lower down the MTU size to 1492, 1400, 1358 or 1300.
c. Click on the ?Apply? button.



CONNECTING THROUGH NG UTILITY

a. Old Utility (MA401)

1. Please Double click on the ?NETGEAR? icon on the right lower end portion of your computer.

* If you do not see the icon, click on ?Start? and go to Programs. Locate the NETGEAR Utility and click on the NETGEAR Wireless Configuration Utility.

2. Click on the ?Configuration? tab.
3. Type any name for the ?Profile? name.
4. Set the Network Mode to Infrastructure (Access Point) since you are connecting to a wireless router.
5. SSID should be set to the same Name or SSID that you have on your router.
6. Click on ?Apply?.
7. If you have WEP enabled on your router, click on the ?Encryption? tab.
8. Select 64 bit or 128 bit depending on your router configuration.
9. Select Manual Entry and Hexadecimal.
10. Type the value of key 1 under the Key 1 box.
11. Select 1 for the Default Tx Key and click on ?Apply?.

b. New Utility

1. Please Double click on the ?NETGEAR? icon on the right lower end portion of your computer.

* If you do not see the icon, click on ?Start? and go to Programs. Locate the NETGEAR Utility and click on the ?NETGEAR Smart Configuration Utility?.

2. Click on the ?Networks? tab.
3. Click on the ?Scan? button.
4. Select the Network Name or SSID of your wireless network.
5. Click on the ?Connect? button.
6. You will be directed to the ?Settings? tab.
7. Type a name for the ?Profile?.
8. The Network Name (SSID) will be the same with your wireless network.
9. Make sure that the Network Type is set to Access Point (Infrastructure).
10. Select the Security that you are using on your wireless router.
11. Click on ?Save Profile?.
12. Click on the ?Apply? button.



Enabling Wireless Security

1. Please access the web-based utility of the router.

a. Open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

d. When the setup page opens, click on the Wireless Settings under Set Up.
e. Change the SSID to any unique name.
f. Scroll down, look for the ?Security Options settings? and select WEP (Wired Equivalent Privacy).
g. Set the Authentication type to "Automatic" and the Encryption Strength to "64bit".
h. Leave the Pass phrase field blank, select Key 1 and enter 10 digit number.
i. Click ?Apply? button to save the changes.

The router is now secured and we are ready to configure the wireless computer. Please note that you may use the wireless utility of your wireless adapter in connecting to the wireless network. Connecting to the network using Windows XP?s Wireless Zero Configuration:

For Windows XP Service Pack 1:

1. Please right click on the ?Wireless? icon on the right lower end portion of your computer.
Then click on to view available wireless networks.
2. Click on the ?Advanced? tab.
3. Please delete all the preferred networks then click on ?OK?.
4. Right click on the ?Wireless? icon again and click on ?View Available Wireless Network?.
5. Please select your network and click on ?Connect?. If you have Wired Equivalent Privacy (WEP) or Wi-fi Protected Access (WPA) enabled on the router, it will ask you for the network key. Please type in the Network Key and then confirm it.
6. Make sure not to enable IEEE and then click on ?Connect?.

For Windows XP Service Pack 2:

1. Please right click on the ?Wireless? icon on the right lower end portion of your computer.
Then click on to view available wireless networks.
2. Click on the ?Change Advanced Settings?.
3. Click on the ?Wireless Networks? tab remove all the preferred networks then click on ?OK?.
4. Right click on the ?Wireless? icon then click on ?View Available Wireless Network?.
5. Select your network and click on ?Connect?.
6. If you have Wired Equivalent Privacy (WEP) or ?Wi-fi Protected Access? (WPA) enabled on the router, it will ask you for the network key. Type in the network key and confirm it. Then click on ?Connect?.

Note: You may use the wireless utility of your wireless adapter in connecting to the wireless network but you need to clear ?Use windows to configure my wireless networks? on the ?Wireless Networks? tab.

Please follow steps for third party instruction.

Connecting to the network using NETGEAR Utility:

a. Please Double click on the ?NETGEAR? icon on the right lower end portion of your computer.
* If you do not see the icon, click on ?Start? and go to Programs. Locate the NETGEAR Utility and click on the NETGEAR Smart Configuration Utility.
b. Go to Networks Tab, click on the Scan button and select your Network Name or SSID of your wireless network.
c. Click on connect and it will lead you to ?Settings? Tab.
* Make sure that you have your SSID in the Network Name field.
d. Click on ?Use WEP Encryption? and ?Select Enter Key Manually?. Type 10 numbers that you have assigned under the Key 1 field.
e. Click on ?Save Profile? and ?Apply?.
f. If you are not able to connect, please repeat steps b to e.



Firmware Upgrade

1. Please verify the model and version of the router underneath it.
2. Go to http://kbserver.NETGEAR.com/downloads_support.asp and select the model of the router.
3. Please click on the appropriate version of the router.
4. Select the link of the latest firmware. Please click on the button, right-click and ?Save to Download?.
5. Save the file to the ?Desktop?.
Note: Please perform firmware upgrade with wired or Ethernet connection only. Before you upgrade, write down all current settings as you need to enter them manually after upgrading
6. Using the computer hardwired on the router, open any web browser like Internet Explorer or Netscape Navigator.
7. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
8. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

9. Click on ?Maintenance? and then ?Router Upgrade?.
10. Click ?Browse? and locate the upgrade file in your ?Desktop?. Click ?Upload?.
11. Please wait for the router to reboot.

Note: After a successful firmware upgrade, we also need to reset the router.

12. Reset the router.

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then please plug it back in.



Force card

Windows 98SE or ME:

1. Please click on the ?Start? Menu, and then click on the ?Run? option.
2. When the DOS window opens, then type ?netcpl.cpl? into the Run field and click on the OK button.
3. The Network Properties window should appear. Double click on ?the Ethernet Adapter? that needs to be forced to 10 Mbps.
4. After double clicking on the Ethernet Adapter, a new screen should appear. Please click on the ?Advanced tab?.
5. When the Advanced section loads, look under the Properties section for Connection Type, Media Type, Connection Speed, or Link Speed/Duplex Mode.
6. After selecting one of the options above, change the value from Auto to 10 Base-T, 10 half mode, 10 half duplex, or something similar. Click on ?OK?
7. Click on the ?OK? button again on the Network Properties window, and Windows will prompt for a restart. When Windows has re-booted, then the Network Adapter will be forced to 10 Mb Half Duplex.

Windows 2000 or XP:

1. Click on the ?Start? Menu, and then click on the Run option.

2. When the DOS window opens, then input control ncpa.cpl into the Run field, then click on the ?OK? button.

3. Either the Network Connections or Network and Dial-up Connections screen will then appear.

4. On this window, please right click on the Local Area Connection that controls the Ethernet Adapter (normally the one without a number if there are multiple Local Area Connections) and click on the ?Properties? option from the menu that comes up after right clicking on the icon.

5. When the Local Area Connection Properties window appears, click on ?Configure?.

6. When the Adapter Properties window appears, click on the ?Advanced? tab.

7. After the Advanced section loads, look under the Properties section for Connection Type, Media Type, Connection Speed, or Link Speed/Duplex Mode.

8. After selecting one of the options above, change the Value from Auto to 10 Base-T, 10 half mode, 10 half duplex, or something similar.

9. After changing the mode, click on the ?OK? button. Please click on also the ?OK? or ?Close? button on the Local Area Connection Properties window. The Network Adapters speed will then be 10 Mbps Half Duplex.



IRQ Conflict

Checking IRQ Conflict in Windows 98SE or ME:

1. Please go to your desktop and double click on the ?My Computer? icon.
2. Once it appears, please double click on the ?Control Panel? icon.
3. Now please select the System Icon and double click on it. Then click on the ?Device Manager? tab.
4. Once Device Manger appears, double click on the Computer icon (Located at the very top of the window).
5. Find the setting [a number in the range of 00-15] that corresponds to the Ethernet adapter.
6. Once you found the adapter, see if the number that is assigned to it is the same as anything else on the list (Except for IRQ holder for PCI Steering).
7. If your Ethernet Card is sharing an IRQ with another device, you are then having an IRQ Conflict.

Checking IRQ Conflict in Windows 2000 or XP:

1. Click on the ?Start? button, and click on the ?Run? option.
2. When the ?Run? window opens, please type in ?devmgmt.msc? and click OK.
3. When the ?Device Manager Window? opens, click the ?View? menu. Then select
?Resources by Connection?.
4. Expand the Interrupt Request (IRQ) category to view IRQ assignments.
5. Once you find your adapter on the list, check if the number that is assigned to it is the same as anything else on the list.
6. If your adapter is sharing an IRQ with another device, you may be having an IRQ conflict.

Resolving the IRQ Conflict:

1. Try placing the Network Adapter into different PCI slots. By doing this, the BIOS will assign the network adapter a different IRQ.
2. Disabling COM and parallel ports, or built in motherboard devices (sound chips, etc) in the BIOS may help to free up their IRQ's.

Note: Changes to the BIOS can cause major problems with your computer. If you are unsure, please contact the manufacturer of the PC for further assistance.

3. You may be able to assign IRQ's by PCI slot in the BIOS. Please contact your computer manufacturer for more information.



Initial installation Cable

Note: Use the computer that can get online when connected to the modem.

1. Please check the physical connections of your computer.

a. Connect the modem to the Internet port of the router. The ?I? light on the front of the router should light up.
b. Connect the computers to any of the regular ports like port 1, 2, 3 or 4. Check the front panel of the router for corresponding port lights where you connected the computers.

2. Access the router?s web-based utility.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

3. Configuring the router.

a. Click on ?Basic Settings? under Setup tab.
b. Select ?No? for ?Does your Internet connection require a log-in??.
c. Scroll down on the center page and look for the ?Router MAC Address? section. Set it to ?Use computer MAC address? and click on the ?Apply? button.
d. Go to ?Router Status? under Maintenance tab and check if there is an IP address for the Internet port. If it?s 0.0.0.0, do a power cycle:

Powercycling:

1. Power off the modem, router and computers.
2. Turn on the power of the modem first and wait for it to initialize, the lights to stop blinking.
3. Power back the router and the computers. Check if it will be able to get online.



MTU adjustment

1. Access the web-based utility of the router.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

2. Adjust the MTU setting.

a. Click on the ?WAN Setup? under Advanced tab.
b. Lower down the MTU size to 1492, 1400, 1358 or 1300.
c. Click on the Apply button.

Note: You may verify from your ISP the recommended MTU size you can use.



PRINT SERVER MANUAL (WGPS606)

Note: before configuring the printer server please check if you printer is compatible. You may open this link to you web browser - http://kbserver.netgear.com/kb_web_files/N101216.asp .

1. Please make sure that the printer works when connected directly to the computer.
2. Confirm the wireless settings of your router. You should have the SSID, wireless security and IP address of the router.

* For NETGEAR routers please follow these instructions.
a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

d. Click on ?Wireless Settings? under Setup tab and you may get the wireless settings on that page.
e. On the left side under ?Advance setup?, click on the ?LAN IP setup? and locate the LAN TCP/IP Setup. Underneath that is the IP address of the router.

Note: If your IP address is 192.168.1.1, then you may use 192.168.1.200 for your print server.

3. Please connect a computer to the print server. At this time, the router is not connected. The printer should be connected to USB1. The power, LAN port and LPT1 should be lit.

4. Assign static IP address to the computer.

a. Click on ?Start? and right click on ?Control Panel?.
b. When the ?Control Panel? window opens, double-click Network Connections.
c. Right-click on Local Area Connection, then click Properties. When the Local Area Connection properties window appears, click Internet Protocol (TCP/IP) then hit ?Properties? button.
d. Change the option from ?Obtain an IP address automatically? to ?Use the Following IP Address? and enter the following:

IP: ?192.168.0.50?
Subnet Mask: ?255.255.255.0?

Note: Leave the default gateway and DNS addresses blank.

d. Click on ?OK? and then Close. Exit out of all the Windows.

5. Connect the print server to the LAN ports of the router then try to the ping the print server.

The default IP address is 192.168.0.101.

* Note: Firewall and anti-spy ware need to be disabled.

a. Click on ?Start? and then ?Run?. Type ?CMD? and hit ?OK?.
b. On the DOS prompt, type "ping 192.168.0.101". This should give four responses.
c. If it gives ?request timed out? or ?destination net unreachable?, please turn off both print server and computer. Wait for few minutes, then turn it on again. You can also try holding the reset of the device.

6. If you are able to get replies, you may now open Internet Explorer and type 192.168.0.101 on the address field.
7. After hitting ?go? or ?enter? on the address field, it will ask for a login. (Please type in "admin" for username and "password" for password).
8. Click on ?Wireless Settings? under Setup tab and we need to set the same SSID as your router.
9. Please also select the appropriate Wireless Security and type the network key or wireless password from the router. Then click on ?Apply? to save the settings.
10. When you get back to the page, click ?Print Server settings?.
11. Check ?Change to? and set the following:

IP address: 192.168.1.200 (It should be on the same range as the router. e.g. 192.168.1.2 for the computer and 192.168.1.1 for the router). This will be the print server's IP address.
IP mask: 255.255.255.0

12. Click ?Apply? to save the settings. We will get a ?Page cannot be displayed?.
13. Set the IP address of the computer back to dynamic.

For Windows 2000 and XP:

a. Please click on ?Start?, select ?Settings? and then ?Control Panel?.
b. Double click on the ?Network connections? icon.
c. Right click on "Local area connection" and click on "Properties"
d. Scroll down to "Internet protocol TCP/IP" and click on "Properties"
e. Select the option "Obtain an IP address automatically" and "Obtain DNS server automatically"
f. Then click on ?OK?.

For Windows 98 and ME:

a. Please click on ?Start?, then ?Settings?, and then Control Panel.
b. Double-click ?Network? then select ?TCP/IP for the Ethernet adapter?. Then click on ?Properties?.
c. Go to ?IP address? tab and select ?Obtain an IP address automatically?.
d. Click on the ?Gateway? tab and delete the numbers under the ?Installed Gateway?.
e. Click the ?DNS Configuration? tab, and then select ?Disable?.
f. Click on ?OK?. Windows will then prompt for a restart.

14. To set up a TCP/IP port to the computer, please consider these steps:

a. Please click on ?Start?, then ?Settings?, and then Control Panel.
b. Double click on ?printers and faxes?.
c. Right click the ?printer icon? and go to ?Properties?.
d. Click ?Port? Tab and click ?Add Port?.
e. Select Standard TCP/IP port. Hit ?OK? or ?Next?.
f. In the field for Printer Name or IP Address: enter the IP address of the Print Server and
click on ?Next?.
g. Select ?Custom? and then click ?Settings?.
h. Under Protocol select LPR, and for Queue Name, type ?L1? if printer is connected to the print server USB port 1 and ?L2? if the printer is connected to the 2nd port.
i. Click on ?OK?, then ?Next?, and ?Finish?.
j. Lastly, please right click on your printer icon and select ?Use Printer Online?. If this is not an option, disregard it.

15. Check if you can print through the print server.
16. If it is not printing, then please try to connect the print server to the router and check if you can print. If it can, then there might be a need to re-do the steps for wireless configuration of the printer server.



cannot access webui

* Note: Firewall, anti-spy ware and pop-up blocker need to be disabled.

1. Please connect the computer directly to your router. Check the ?IP address?.

a. Go to ?Start? and then click ?Run?.
b. Type ?cmd? (Windows 2000 or XP) or command (Windows 98 or ME) then click on ?OK?.
c. On the command prompt, please type "ipconfig/all" and then press ?Enter?.
d. Look for the Default Gateway, usually it is a 192.168.1.1, this is the IP address of the router.

2. Check if we can communicate to the router.

a. Go to ?Start? and then click ?Run?.
b. Type ?cmd? (Windows 2000 or XP) or command (Windows 98 or ME) then click on ?OK?.
c. On the command prompt, please type ?ping <Default Gateway>?.
d. There should be replies from the Default Gateway address. Look for ping statistics and you should see a sent: 4 and receive: 4.

4. Check browser settings.

a. Double-click Internet Explorer and click ?Tool?.
b. On the ?General? Tab, click on Delete Files, Delete Cookies and Clear History buttons.
c. Click on ?Internet Options?, then ?Connections?.
d. Click LAN Settings. Make sure that all boxes are unchecked and click ?OK?.
e. Click on ?Apply? and then ?OK.?

5. Reset the router.

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then plug it back in.

6. Try other browsers like Internet Explorer, Mozilla Firefox, Netscape, etc.
7. If you still can?t access the routers page, try another computer and connect it on your router. Then repeat the steps.



BROWSER SETTINGS

a. Double-click Internet Explorer and click ?Tool?.
b. On the ?General? Tab, click on Delete Files, Delete Cookies and Clear History buttons.
c. Click on ?Internet Options?, then ?Connections?.
d. Click LAN Settings. Make sure that all boxes are unchecked and click ?OK?.
e. Click on ?Apply? and then ?OK.?



Setting static IP

For Windows 2000 and XP:

a. Please click on ?Start?, select ?Settings? and then ?Control Panel?.
b. Double click on the ?Network connections? icon.
c. Right click on "Local area connection" and click on "Properties"
d. Scroll down to "Internet protocol TCP/IP" and click on "Properties"
e. Change the option "Obtain an IP address automatically" to Use the following IP address and enter the following:

Note: Make sure the IP Address you?ll be assigning the computer has the same first 3 numbers as the Default Gateway. The last number can be any number between 10 and 99. For example, the Default Gateway is 192.168.1.1, so the IP address that should be used must start with 192.168.1.x.
- IP: ?192.168.1.50?
- Subnet Mask: ?255.255.255.0?
- Default Gateway: ?192.168.1.1? (This is the Default Gateway you wrote down earlier)

6. Change the ?Obtain DNS server address automatically? to ?Use the following DNS Server addresses? in the same window. Type the Preferred and Alternate DNS Server from your router.

To check the DNS Addresses:

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

d. Click on the Router Status under Maintenance and look for Domain Name Server Addresses.

7. Click OK then OK or Close.

For Windows 98 and ME:

1. Please click on ?Start?, then ?Settings?, and then Control Panel.
2. Double-click ?Network? then select ?TCP/IP for the Ethernet adapter?. Then click on ?Properties?.
3. Go to ?IP address? tab and change the option from ?Obtain Automatically to Specify? and enter the following:

Note: Make sure the IP Address you?ll be assigning the computer has the same first 3 numbers as the Default Gateway and the last number can be any number between 10 and 99. For example, the Default Gateway is 192.168.1.1, so the IP address that should be used must start with 192.168.1.x.
- IP: ?192.168.1.50?
- Subnet Mask: ?255.255.255.0?

4. Click the Gateway tab and enter the router?s Local IP address into the Default Gateway field, then click Add. In this example we used 192.168.1.1 as the default gateway.
5. Click the DNS Configuration tab, then go to the Host Name field and type ?computer,? then go to the DNS Server SearchOrder field and enter the DNS Servers from the router, then click Add.

To check the DNS Addresses:

a. Open a web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click Enter or Return key.
c. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD that came with the router so try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

d. Click on the Router Status under Maintenance and look for Domain Name Server Addresses.

6. Click OK then another OK and windows will prompt for a restart.



Blocking services

1. Please open any web browser like Internet Explorer or Netscape Navigator.
2. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click ?Enter? or ?Return? key.
3. For security reasons, the router has its own user name and password. When prompted, enter ?admin? for the user name and ?password? for the password, both in lower case letters.

Note: If it doesn?t take ?password? as the password, you might have changed it when you have run the setup CD so please try other passwords. If you can?t remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

4. If you want to limit access to certain sites on the Internet, you need to set up content filtering. There are two ways to filter content first is to block access to certain domains (for example, www.badstuff.com/XXX) or blocking sites that contains certain words (like profanity or explicit sexual material). When users try to access a blocked site, they will get a message: "Blocked by NETGEAR". The second one is to block using internet port number or service number(s).

To Enable Block Sites:

a. Click on ?Per Schedule to turn on Block Sites? and block according to the settings on the Schedule page. The schedule can be set on the ?Schedule? tab.
b. Click on ?Always to turn on Block Sites? to allow blocking all of the time, independent of the Schedule page.

Note: On the Schedule page, you can set when keyword and domain name blocking occurs. To Disable Block Sites, click Never to turn off Block Sites.

To Block Keywords or Internet Domains:

a. Select when to turn on Keyword Blocking (Never, Per Schedule, or Always).
b. In the box where you see ?Type Keyword or Domain Name Here? type the word or domain name you want to block.
c. Click ?Add Keyword? and the word or domain name will appear in the list below. You may add more keyword or domain to block more websites by doing the same step.
d. Click on ?Apply? when done.

Note: Block List - The list under the heading "Block Sites Containing These Keywords or Domain Names" contains the current list of items to block.

To Delete A Keyword or Domain Name:

a. Select the word or domain name in the list.
  • +
    0 Votes

    hi

    blue_jeans_11

    sir i have a netgear router wpnt834. I am having problem with this router. when i turn it on it will broadcast good signal to all wifi access after several minutes we got disconnected i tried all the setting on the wifi. I already place the wifi on different location on our office just to make sure that we are in the good spot. I already downloaded the latest firmware but with out luck i still encountered the same problem. Can you please help? How can i determine if my router is not working anymore.

  • +
    0 Votes

    hi

    blue_jeans_11

    sir i have a netgear router wpnt834. I am having problem with this router. when i turn it on it will broadcast good signal to all wifi access after several minutes we got disconnected i tried all the setting on the wifi. I already place the wifi on different location on our office just to make sure that we are in the good spot. I already downloaded the latest firmware but with out luck i still encountered the same problem. Can you please help? How can i determine if my router is not working anymore.