General discussion

Locked

NetMeeting Remote Desktop on a laptop

By rich.good ·
I have some remote users' Thinkpad T20s that can't receive inbound Remote Desktop requests but they can attach to a Remote Desktop inside the company. I want to support them. Does anyone have an idea as to why? I've tried Microsoft Support and Technet but haven't found the answer yet. Thank you. Rich

This conversation is currently closed to new comments.

6 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

NetMeeting Remote Desktop on a laptop

by rich.good In reply to NetMeeting Remote Desktop ...

Point value changed by question poster.

Collapse -

NetMeeting Remote Desktop on a laptop

by nikki96 In reply to NetMeeting Remote Desktop ...

Could be a few things.

If NetMeeting is already running in the background (which is an option on startup) remote access doesn't work, as it can only be started when Netmeeting is NOT running. Make sure the service is not running on the target computer before attempting remote access.

From an article...
"However, when you install NetMeeting on end users' computers, you should standardize their configurations. You do this by selecting Options from the Tools menu on the end user's machine and clicking the Show The NetMeeting Icon On The Taskbar on the General tab. Also, consider selecting the Run NetMeeting In The Background When Windows Starts option. When you enable this option, NetMeeting will automatically run on end users' systems, so you don't have to walk users through the process of starting NetMeeting. However, with this option selected, you can't use Remote Desktop Sharing because you can activate that feature only when NetMeeting isn't running. For remote sessions to run smoothly, consider disabling NetMeeting's audio and video features by clearing their options on the Audio and Video tabs. The audio feature can interfere with other operations and sometimes lock up the machine."

Another issue may be the IP address. They need to have an IP addy that can be found using ping. On another machine, attempt to ping the target computer with the ip address. Does it work? If not, there is an error with either their DNS info or their ports are blocked.

HTH
Nikki

Collapse -

NetMeeting Remote Desktop on a laptop

by Shanghai Sam In reply to NetMeeting Remote Desktop ...

I'm sorry but perhaps I should have given more information: The external laptops will accept regular NetMeeting calls and I can even get the users to share out the desktops or the command prompts and that all works fine. However, the same laptops don't accept Remote Desktop calls. When I call for a Remote Desk session I get the default message: "The person you called is ot able to accept NetMeeting calls." You are a Super-Tech if you can figure it out. Thanks. Rich

Collapse -

NetMeeting Remote Desktop on a laptop

by DKlippert In reply to NetMeeting Remote Desktop ...

See if this site has the answers you need:

www.meetingbywire.com/NetMeeting101.htm

Collapse -

NetMeeting Remote Desktop on a laptop

by rich.good In reply to NetMeeting Remote Desktop ...

I'm sorry but I've tried all of these solutions. I appreciate the effort, though. I'll just withdraw the question. It might just be some software conflict on our laptops.

Collapse -

NetMeeting Remote Desktop on a laptop

by rich.good In reply to NetMeeting Remote Desktop ...

This question was closed by the author

Back to Community Forum
6 total posts (Page 1 of 1)  

Related Discussions

Related Forums