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Network Printing

By Judy ·
I have an HP laserjet 4000 printer that was installed as a shared printer. Then we made it a network printer by installing a nic card into it, and using Intel Netport Express. We run Lotus Notes 4.6.2, Crystal Reports 7.0, Office 97 suite, and NT 5.0.Lately, my end-users are attempting to print something usually on Word or Lotus Notes and they get an error " Printer queue is full" and it cancels the job. I've checked the printer queue and there is nothing in there. I'm stuck and am not surewhy it's giving out that error. There are only 6 PC's printing to that printer. It should be able to handle the load. I temporarily re-routed 3 of those PC's to print to other printers and its still giving that error. The only new thing that I have done here is that I installed Service Pack 4 for NT. Help???

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Network Printing

by hjs In reply to Network Printing

I had a problem that was almost the same. The problem turned out to be the printer itself. Since you stated that you had just put this printer on the network I would suspect the nic. You also stated that you used Intel Netport Express, I would presume that you are using an Intel print server and not a NP jet direct ( if it's a HP use jet admin ). The HP's work ( I think ) better. Hope this helps.

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Network Printing

by Judy In reply to Network Printing

The question was auto-closed by TechRepublic

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Network Printing

by Boyd In reply to Network Printing

Judy, First of all, is NT 5.0 (Win2k) your workstation OS or your Server? and what did you install Service pack 4 on? Beyond that,
assuming that you are running TCP/IP protocol and a DHCP server, by all means remove the Intel Netport software andinstall the latest JetDirect from HP. It will practically configure itself in this environment, but read the setup docs anyway.
Before you install each of the workstations, clean out the print spoolers. Remove every thing relating to the previous printer setup from %systemroot%\System32\spool\Printers.

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Network Printing

by Judy In reply to Network Printing

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Network Printing

by aquarian In reply to Network Printing

This is a common error for Intel and HP print servers.

For a detailed cause, contact Intel and they can explain why this happens. I have worked extensively with Intel, and some with HP. The issue is Win9x does not spool jobs that are printed toa network resource (AKA print servers).

2 Solutions. LPR printing through your NT server (covered in document http://support.intel.com/support/netport/22672.htm). This requires installing Microsoft TCP/IP printing in the Services section of your NT Server, as well as reapplying service pack.

Other solution. Download Netport Manager 5.31 (support.intel.com/support/netport/10100/software.htm), install it on all of your machines, remove the current HP printer, and run the add printer option in netport manager. This installs a port that compensates for Win9x's lack of spooling. Enjoy :)

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Network Printing

by Judy In reply to Network Printing

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Network Printing

by sisgar In reply to Network Printing

Judy,
First, what kind of network card are you using? I would try a jet direct card for HP printers. Then run HP jet admin to configure the printer.

Hope it helps!

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Network Printing

by Judy In reply to Network Printing

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Network Printing

by wmusil In reply to Network Printing

Get the supported MIO card from HP and use JetAdmin. I had to rip all of the Intel cards out of a satelite office because they were having the same problem. After putting HP cards into the HP printers all was well.

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by Judy In reply to Network Printing

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