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  • June 30, 2001 at 6:24 am #2107670

    no dialtone on SONY Laptop internalmodem

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    by rh16981 · about 22 years, 9 months ago

    I get a response from modem but no dialtone when trying to dial into network. Sony website has a couple of fix but it is still not working. This is the third sony laptop that this has happened. If i used external or pcmcia modem it is fine.
    Does anyone has any suggestions. It is currently using COM3, with ATX0 in the advanced string. and wait for dialtone disabled as suggested by SONY. I have also tried COM2,4
    Thanks

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    • June 30, 2001 at 5:58 pm #3815625

      no dialtone on SONY Laptop internalmodem

      by danpiers · about 22 years, 9 months ago

      In reply to no dialtone on SONY Laptop internalmodem

      I believe that your internal modem has been damaged by surges or excessive line noise coming through your telephone line. Considering that you have had three Sony’s that this problem has happened to, I might begin to suspect a flaw in the Sony design. Modem damage is common when a telephone line is left connectd during an electrical storm. If you left this system connected to the phone line for an extended period of time, you may have suffered damage from an electrical storm. I replace about50 modems a year that are damaged this way. Although a modem surge supressor can help, the only sure-fire way to prevent electrical storm damage to your modem is to make sure that it is not connected during a storm. It is typical that the modem that is damaged in this was will pass internal diagnostics, so you cannot rely on them.

      • July 4, 2001 at 8:19 am #3816163

        no dialtone on SONY Laptop internalmodem

        by rh16981 · about 22 years, 9 months ago

        In reply to no dialtone on SONY Laptop internalmodem

        They are all brand new laptops, straight from the box and all different series. z600LEK & HEK, the FX209, and 109. They can’t all be faulty.

    • July 2, 2001 at 4:11 am #3817426

      no dialtone on SONY Laptop internalmodem

      by adeal · about 22 years, 9 months ago

      In reply to no dialtone on SONY Laptop internalmodem

      I’ve had this problem a lot with Sony laptops (use to support a bunch) – particulary the 505 series. Your modem is dead. Try to get it to Sony for warranty repair, if it’s still covered. Otherwise it will cost about $200. The trade off is occupying the only PC Card slot with a modem.

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