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onboard usb issue

By jfrank54 ·
Working on a PC with an ASUS motherboard. The issue is that after my client installed his kids MP3 player he could no longer get his IPod to be recognized. He called me in after he could not fix it. I discovered that not only was the IPod unrecognized, but flash drives were also not recognized. However headphones, keyboards and mice are recognized. Also the USB1 PCI card ports do work fully. I did all the troubleshooting procedures I could think of. I reinstalled the USB drivers, uninstalled and reinstalled the USB root hub and controllers, turned off power saving options,upgraded chipset and BIOS among other things. After all this did not solve the problem I decided to try a Windows XP repair. This did not resolve the issue. I then backed up the hard drive and performed a clean install of the OS. After installing all the drivers, SP2 and windows updates the problem still persists. I have spent 2 days on this issue for my client and woukd like to solve it. I did talk to ASUS tech support and they gave me an RMA for a replacement motherboard. My client is hesitant to do this as he thinks it is a driver or software conflict of some sort. I am of the opinion that the motherboard is the issue. If anybody on this forum concurs or has another solution it would be greatly appreciated. Sorry for the long post.

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All Answers

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by david.wallis In reply to onboard usb issue

what have you got listed under usb controllers in device manager?

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also...

by david.wallis In reply to onboard usb issue

try those devices in a machine that you know is working

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device manager

by jfrank54 In reply to also...

The devices do work in other PC's. The controllers and USB root hubs are listed under USB devices in device manager 6 times each. When the IPod is plugged in it ends up being listed as an unknown device.

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Why are you posting TWICE for the same problem ??...

by OldER Mycroft In reply to onboard usb issue

http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=252799

Has anything changed since yesterday ?

If you're not happy with the responses you've already received, come back and say so.

But DON'T just run away and post again!

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Sorry

by jfrank54 In reply to Why are you posting TWICE ...

Looked for my first posting, couldn't find it so reposted thinking that it did not take.

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You'll find your previous posts by clicking 'My Forum Posts'...

by OldER Mycroft In reply to Sorry

'My Forum Posts' is the entry directly above your Avatar/Name. :)

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Still looking for solution

by jfrank54 In reply to onboard usb issue

I'm leaning towards replacing the motherboard thinking that it is the only solution left. I would like to confirm this before I act on a pending RMA with ASUS. anybody have any other ideas?

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