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OUTGOING MAIL

By mtorres7 ·
Problem:
Many outgoing emails (not internal),generated under Outlook at the company workstations, are returning an email with the following subject:
"Delivery Status Notification (Delay)".
Obviously, somewhere I have a bad configuration, wich I can't find. If I send the emails, working from the webmail (not from outlook), there is no problem. I don't have ISA Server configured; our external email traffic is managed by our ISP. Oppening the Exchange System Manager, Adminstrative Groups, first administrative group, Servers, queues: there are 26 queues listed, with the sites of the 'failed-sent' email's .
Exchange Server is Exchange 2003.

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by darts32 In reply to OUTGOING MAIL
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by mtorres7 In reply to

There is no Protocols folder. The server version displayed is 6.5. There are many tabs: Directory Acceess, Policies, Security, Monitoring, General, Locales, Mailbox Management, Diagnostic Logging, Full-text Indexing.

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by curlergirl In reply to OUTGOING MAIL

Need more info about your configuration and what's going on:

1. Does the email ever go out? The Delay notification is normal if it takes more than 12 hours to send an email. Do you eventually get an NDR? Does the mail get to the destination even so?
2. When you say "our external email traffic is managed by our ISP", what exactly do you mean? Are you saying that you have POP3 mailboxes at an ISP that your users are using to send and receive external email?
3. Do you have any kind of relaying or connectors set up on your Exchange server?

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by mtorres7 In reply to

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by mtorres7 In reply to OUTGOING MAIL

1. Does the email ever go out?....>>>> No.
Does the mail get to the destination ...>>> No.
2. Are you saying that you have POP3 mailboxes at an ISP that your users are using to send and receive external email? ...>>> Yes. Also they have an internal email.
3. Do you have any kind of relaying or connectors set up on your Exchange server? ...>>> No.

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by mtorres7 In reply to OUTGOING MAIL

Point value changed by question poster.

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by TechieRob In reply to OUTGOING MAIL

How long has this issue been happening? Was it working before and now isn't? Has anything physically changed on the system??

These are the questions i would be asking myself

If this is the first time that the system has been set up you might not have configured the connectors properly (mainly smtp connectors) if mail neither goes in or out i'd say that somewhere along the lines there is a break in the mail routing table.

Do you manage the exchange server locally and do the mailboxes live on this machine?? If not it might be something that you will have to talk to your ISP about

Good luck

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by mtorres7 In reply to

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by drj0731 In reply to OUTGOING MAIL

MAke sure that your DNS is working and can resolve remote domains. Use nslookup to verify dns resolution.

At the cmd prompt type nslookup (enter)set type=mx(enter) then type the remote domain that shows in the queue, for example yahoo.com. This should show you the yahoo.com mx servers IF DNS is resolving fine.

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