Question
-
Topic
-
Outlook 2003 — Phantom Message Sending and sending and sending….
LockedAbout two months ago, my client started experiencing a problem with Outlook 2003. Every time a “send/receive” runs, a “phantom” message registers as “sending” but it never finishes. So, if he has six messages in his outbox, and hits send/receive all, it will first reflect “sending message 1 of 7”, then “2 of 7” and so on until it finally shows “sending message 7 of 7” at which point it will either continue until stopped by an outside force (cancel) or, more often, shift gears and suddenly show “sending message 1 of 1” and then continue to register that until a cancel is issued or my client exits Outlook. So far, I am stymied.
He is using a pop3 account with domain mail hosted by Globat.
The other people in his office have the same setup and they are not having any problems.
If I look at the Send/receive Details, it always shows a “send” in progress, but sometimes it also shows a “send” completed. There is only one email account in his profile. OS is Windows XP sp3.I have tried:
1. Using MDBVU32 to check for stuck read receipts (though I’m unclear whether mdbvu32 is only meant to support Exchange mail)
2. Creating a new Outlook profile and deleting his old one.
3. Running the inbox repair tool available in Outlook
4. Running the MS Office
“repair” utility available under add/remove/change programs in Control Panel
5. Emptying the Deleted Items folder
6. Moving all “Sent” items to a new folder so that “sent items” is empty, too.
7. Uninstalling and reinstalling Outlook, but I guess if the problem lies in the .pst file, that would only help if I didn’t import the old .pst, which I did.Any thoughts — other than storing all of his old mail under a separate profile and starting clean with a new profile and new .pst? I know my client would find that annoying.
Any helpful suggestions would be greatly appreciated.
Thanks.