Question

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    Topic
  • #2170504

    Outlook 2007 “delete” grayed out

    Locked

    by arujammer ·

    I got an user that when he tries to delete a mail message from his outlook 2007, the delete option is grayed out. But whenever he tried to delete two or more mail messages the delete option is available.

    I have recreated his outlook profile but with no success.

    We have just migrate this user from an imap mail server to Exchange 2010.

    Any help is more than welcome, thank you!

All Answers

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    • #2431880

      Clarifications

      by arujammer ·

      In reply to Outlook 2007 “delete” grayed out

      Clarifications

    • #2433376

      Corrupt outlook

      by prentom ·

      In reply to Outlook 2007 “delete” grayed out

      Have you tried to run “scanost.exe” from the folder Program Files\Microsoft Office\Office12, maybe it can run a repair on the file.

      • #2433333

        Reponse To Answer

        by arujammer ·

        In reply to Corrupt outlook

        Hi Prent0

        No, i haven’t tried that, thnx for the tip.

        I got it working be exporting to pst and disconnect the user mailbox from Exchange , create a new mailbox for the user and import the .pst.

        But i’ll try the scanost.exe on another user with the same problem to see what happen.

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