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Outlook drop down contacts disappeared

By robin ·
When I type in the first letter of my contact's email address in the "To", "Cc" or "Bcc" address bar, I no longer get a drop down menu of all my contacts starting with that letter. They were all there on Friday but have simply vanished over the weekend somehow. Can anybody tell me how I can get them back as I do not save every email address I reply to or send to, to my Contacts list and now I am missing a few important email addresses.

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Sorry, you're out of luck.....

by ThumbsUp2 In reply to Outlook drop down contact ...

That drop-down list is only a list of recently used email addresses. It is populated as you type full addresses into the address bar or select one from your contact list.

There are many cleaning routines that clean up those recently used "lists". It's hard telling what you might have run to clean up things like this. But, if they've been deleted, they're gone.

From now on, I suggest you put important contact information in permanent storage, like your CONTACT LIST where they're supposed to be stored.

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Thanks

by robin In reply to Sorry, you're out of luck ...

Thanks ThumbsUp2. Remarkably the drop down list has re-appeared today (and I all I did last night was hibernate my computer)?? I will spend some time going through the list and saving the important addresses into my Contacts folder - just in case!

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See if this will help

by Jacky Howe In reply to Outlook drop down contact ...

Contact information does not appear in the address book in Outlook
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http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
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<i>Keep us informed as to your progress if you require further assistance.</i>
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<font size="1"><i>If you think that any of the posts that have been made by all TR Members have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.</i></font>

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Thanks

by robin In reply to See if this will help

Hi Jackie - I had looked at that thread in the Microsoft Support site already, but it refers to a different problem. However, remarkably the drop down list has re-appeared today (and I all I did last night was hibernate my computer)??

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You shouldn't have any problems

by Jacky Howe In reply to Thanks

if you add them to your Contacts. I'm glad that they were still there for you.

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Backup your nickname file

by anthony.sartini In reply to Outlook drop down contact ...

Not sure why your addresses disappeared and then suddenly reappeared but my advice is to backup your Outlook nicknames file.

Everytime you enter a contact's email address in the To, CC field etc it gets added to a file called Outlook.NK2 which is generally located here: C:\Documents and Settings\Application Data\Microsoft\Outlook.

Then, if for some reason your contacts disappear, you can copy back in this nickname file and when you start Outlook it should be fine.

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Thanks

by robin In reply to Backup your nickname file

Thanks very much for the most helpful information.

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Path not quite correct....

by ThumbsUp2 In reply to Thanks

He left out part of the path. It should be:


C:\Documents and Settings\<username>\Application Data\Microsoft\Outlook

where <username> is your Windows user name without the brackets.

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Got that - thanks

by robin In reply to Path not quite correct... ...

I figured that out, but thanks anyway.

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