General discussion

Locked

Outlook Express problem

By techrep ·
Outlook Express will not send email (no socket error), but is free to receive email without flaws. This problem occurred after installing Japanese and Chinese font readability from the Office2000 disk, but I'm not sure if the two incidents are related. Outlook Express worked flawlessly when first installed using the same POP3 server I've got now. How do I solve this problem?

This conversation is currently closed to new comments.

12 total posts (Page 1 of 2)   01 | 02   Next
| Thread display: Collapse - | Expand +

All Comments

Collapse -

Outlook Express problem

by dmiles In reply to Outlook Express problem

First check the Internet Options,click the programs tab,see if outlook express is the email program,if this is not the case then the email has become corrupt and it would be best to remove from system and then reinstall to give your self a fresh copy.
Also make sure the TCP/IP configurations are correct,the first button should be checked to automatic assign IP address.

Collapse -

Outlook Express problem

by techrep In reply to Outlook Express problem

This solution has been tried previously, and is a rather obvious solution for 150-point problem.

Collapse -

Outlook Express problem

by Bill Cassada In reply to Outlook Express problem

Make sure your outgoing and incoming email servers are correct. If incoming server is right, but outgoing isn't, you will have this problem.

Collapse -

Outlook Express problem

by techrep In reply to Outlook Express problem

This is all OK. Remember, this email configuration worked flawlessly before I installed the Japanese and Chinese fonts. There seems to be something wrong with Outlook Express, not my settings. How do I debug the program itself?

Collapse -

Outlook Express problem

by Bill Cassada In reply to Outlook Express problem

OK, first let's not be so touchy when people try to offer a solution. We aren't sitting there in front of the computer like you are. All we've got is what you tell us, which isn't much in such a small space (not your fault, but that's the fact). Most techs I know will try the obvious stuff, but since we have no clue what your level of expertise is we don't know where to start so as not to offend you. I'm going to assume that you have also tried UNinstalling the fonts. Try the following from Microsoft:

Q155515, Q195458

Hope this helps!

Collapse -

Outlook Express problem

by Bill Cassada In reply to Outlook Express problem

These too: Q253795, Q250057

Collapse -

Outlook Express problem

by techrep In reply to Outlook Express problem

Poster rated this answer

Collapse -

Outlook Express problem

by Xaeryth In reply to Outlook Express problem

Yes I understand that it's a 150 point question but if you wanted a higher level of response you should offer more points instead of using the default offering to 150. The higher the points the more important and difficult the problem. As for "free"support you should be more considerate to those offering answers.

Collapse -

Outlook Express problem

by techrep In reply to Outlook Express problem

Poster rated this answer

Collapse -

Outlook Express problem

by grantcom In reply to Outlook Express problem

Have you checked the status while it is attempting to send/receive? The details may provide some clues as to what is going on. Also, you may try increasing the "timeout" to the server. Lastly, you might try calling your ISP and have them check theirlogs to see what is going on. Amazing how many ISP's change incoming/outgoing servers without informing their subscribers...have you checked with them? BTW, go to TOOLS and OPTIONS and under the Maintenance tab at the bottom you can create a log file for troubleshooting purposes. After creating the log file..do a search and look for *.log and you will likely find a file named pop3.log or similar. Hope this helps.

Back to Software Forum
12 total posts (Page 1 of 2)   01 | 02   Next

Related Discussions

Related Forums