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Outlook hangs on open

By melissa ·
I have one Windows XP computer running Outlook 2002, and they seem to all of a sudden be having an issue where Outlook Hangs for about Two mins before opening. Something is obviously hanging it up...But I am not sure what!?? Its very frustrating for the user... Does anyone have any Idea's? She is hooked up through our Network, through the patch panel and then to the hub. I even tried changing her port to another hub. Please help!

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by Lizzy In reply to Outlook hangs on open

Hi. Any recent changes to her configuration? Do a disk cleanup, scan and defrag the drive. Make sure all critical updates are installed.

The first thing to try to stop this behavior would be to delete her email profile from the local workstation and then recreate it as you normally would.

If this does not solve the problem, make sure the there are no synchronization settings causing this.

Please post a comment telling us how you ended up resolving this when closing out the question!

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by melissa In reply to

I tried doing everything you suggested, and even creating a new profile didnt do anything. What is weird is that I logged in as another user on this same computer and created a new profile and the email opens up fine with another user's profile?? If I am deleting and re adding the profile for a user it should default all the settings, correct?

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by melissa In reply to Outlook hangs on open

I have added to the point value, due to inactivity on this questions.

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by Lizzy In reply to Outlook hangs on open

Hi Melissa,
Yes, it -should- get all the default settings when the profile is re-created locally. The user's profile wasn't deleted from the server and then re-created was it? That would delete all emails, etc.

You can try to create the user's profile on another workstation that they normally don't use. Since you can get into email on the client's PC with someone else's profile, it would seem that there is something wrong with the user's account. (ie. disabled, locked out, mispelled, etc.)

Have your email administrator check the account on his\her end to make sure that there are emails in the account. Check the user's log on id. When you create the local account on Windows XP, a lot of the profile stuff is done for you that you used to have to do manually in Windows 9x, so perhaps the client is one letter off when logging on. Easiest way would be to check the user id and email address in the Global Address List.

Watch the user log on to the system--is the user authenticated or does an error message fly by showing a problem with her logon? Double check this by doing it on another workstation.

If you can get another account logged on, it seems that the problem would point to the user or her account and not the PC.
Hope this helps.

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