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Outlook mails disappearing

By GJ2008 ·
One of our users has a rule setup in Outlook 2000 where all his emails are forwarded to his hotmail account. When he checks his Outlook account, in the office, some of his mails don't seem to be there even though they were all forwarded to his Hotmail account. Has anyone experienced this before?

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Outlook mails disappearing

by ross.laing In reply to Outlook mails disappearin ...

Could it be that he is only viewing messages by a certain state ie unread messages?
I am pretty sure that if a message is forwarded on then it is marked as read. To check this go to View->Current View and change the view to messages which will show all messages.

Alternativly it may be that the user is redirecting or moving as opposed to forwarding. to check this rule just go into the rule wizard from the tools menu and changing the rule.

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