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Patching average intelligence

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Patching average intelligence

zefficace
This is a rant that I couldn't keep to myself any longer. And since many will see this on Friday if at all... well lets have fun!

It seems that "average" and "intelligence" is a contradiction in terms. This appears obvious to me in many situations, but IT is like a magnifying glass on the problem. I know everybody makes mistakes, it just seem to me that many ARE the mistake.

CASE AND POINT...

For those who won't bother to read my profile, I'm a lawyer who likes to keep informed about IT since he has choices to make in the domain. Summed up, compared to people I know, I'm pretty much the power user and solve my own damn problems.

What is weird is that friends call me to fix their dumb computer. Remember, I'm a lawyer and they call me to fix their computer. They even call me during office hours! At which point I half-jokingly tell them it will be at least 100$/hour to fix the problem... one day, I'll charge it for real.

In particular, yesterday I had a friend that told me he downloaded a file from limewire that was infected with a trojan. He knew it was infected because he had just enough brains to scan it with AVG. But he "mistakingly" executed the file anyway by "clicking on the wrong button", whatever that means.

Now, I'm thinking that I NEVER had an infection on windows with only a good router and a drop of intelligent paranoia. But this moron, clicked the wrong button! (insert "F" word at end of phrase)

QUESTION 1: Is this what you IT guys face on day to day? If so, you're not better off than lawyers...

I hear many complaints about windows not being secure, the comment usually ending with "compared to linux". But my friend would probably just type in his root password for nothing more than a window asking for it...

QUESTION 2: Would a perfectly patched OS really change anything?

Considering the "average" behaviour of many people, I don't even think you can "educate" them. You can "train" them, like I would do for a pet, but "educate"?!?!?

QUESTION 3: Does user education work for you IT guys?

I know this rant probably comes off as pumpous, but hel people, I work in law and some morons call me up at the office to solve their petty IT problems... so please cut me some slack about this rant!

I would wish that, if there is a God, he would go open source so that we could patch the "average brain" and perhaps raise the IQ a little. I'd love to see pseudo code on this one, if someone cares to pitch in.

Something like...


public class CriticalThinking{

/* You have to start somewhere */

public CriticalThingking(action){
boolean goodidea;
boolean = thinkFirst(action);
if(goodidea){
this.doIt();
}else{
break; //or just DONT do it
}
catch(irrecuperable_moron_error e){

/* no point in a stack trace, throwing yourself off a bridge will always solve the problem */

System.throwyourself.offabridge;
}
}

public boolean thinkFirst(action){
boolean b;
try{
criticism = instatiate ThoughtProcess;
b = criticism(action);
}catch(noBrains_available_error e){
System.out.print("admit to being cattle");
b = null; //as in hopeless idiot null
}
return b;
}
}
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    boxfiddler Moderator

    is quantitative.
    Intelligence is qualitative.

    Apples and oranges maybe. Oxymoron, I'd argue that.

    Stupidity is. We deal with it. Worst, is dealing with our own. You know, that occasional 'duh moment'?

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    The Scummy One

    after telling them (after a malware infection) not to visit a specific website. I had also mentioned that she shouldnt randomly download 'cute' things from the web. 3 times in a month I had to spend a few hours cleaning up her system -- all the while 'overhearing' how much work needed to be done and being asked constantly how much longer it would take.

    Personally, I think that some people should never be allowed near a computer (or life for that matter). However, I help support attorney's all day. Some of them have deeper knowledge than me in certain areas, but when out of those areas come to me for more general knowledge items. Some of them I do not hear from for years, while others call (or have their admins call) every week or every time they are in town.

    Many of them do not care about how things work, nor how to keep safe, they just want to do what they want to do and have everything magically work for them.
    These are not uneducated people, and there is plenty of documentation (if it can be found ;0 ) on the intranet. I would consider many of them to be pretty damned smart actually, however, when it comes to their computer, they just dont want to know (other than when i will work again).
    Just like if I was looking at a plumbing job. I have no friggin idea, so I would call someone with an idea. Then I would likely leave it to them, because to me, I just want the water flowing.

    in other words, if people are not interested in a specific thing, they will pay little to no mind to it -- no matter how much they want it to work. In itself, it has little to do with their intelligence, just has to do with applied intelligence!

    I kept pointing out what she did and why it was not a good idea, and, if she listened to me she wouldnt be 'behind' on her work. She flat out told me that I was full of it -- that the cute downloads were linked to her by friends and they could not possibly cause an infection.
    I blocked 8 websites in the registry on her computer, and went 5 months without an infection complaint However there were plenty of "IE cannot display this site" complaints. When confronted with the issue (blocking content without permission)(and yes, I would censor this person again) I came clean and told all. Her manager understood and I didnt get into trouble
    Well, she changed to a new system and I didnt set it up -- not 3 days went by before it was infected :0

    but it couldnt be those pesky websites I warned of (and blocked) now could it?

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    seanferd

    Quit trying to flush tennis balls down the toilet.

    Why?

    ?:|

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    The Scummy One

    I used to work in a small shop (house converted to a business). The next door neighbors constantly threw the used rubbers in the toilet -- which got to a T section of piping, and got stuck -- right out in front of the shop.
    They were told by the plumbers to stop, but never did as long as I worked there.

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    LOL

    Jacky Howe

    we've got them over here as well. You've hit the nail on the head.

    Good points.

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    The Scummy One

    and they are not a 'contained' group, sadly

    Hey, I had someone call up several weeks in a row asking why the cd could not be read, found out they had it upside down in the drive :0 :^0 :^0

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    JackOfAllTech

    I've been in IT for almost 30 years now and you've no idea how bad it really is. There are literally hundreds of sites dedicated to support peoples' best (worst?) user stories.

    I've never been infected either (and I used to be a hacker) because I check everything before I do anything else with it. This is not rocket science.

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    Bizzo

    I reckon it's not that the "average" user is less than average, it's just that he doesn't need to be more than average.

    For example, I have a car, I know how to fill it up, check the oil, water etc. But if anything major goes wrong, I don't know how to fix it, because I don't need to know. I get a mechanic to look at it. If I didn't have a mechanic to fix it, I'd learn to do it myself. Probably the same with plumbing, plastering, electrickery etc, all the things I don't necessarily need to know because I know someone who does.

    Your friend presses the "wrong" button, because he knows you (or someone else) will fix it. If he had to fix it himself, he wouldn't press the button again.

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    DHCDBD

    Case in point, the old lady. She was coming down with infections on a weekly basis. I became tired of spending several hours cleaning her messes up and added some security, which helped, but chose not to totally lock her computer down. After a clean install I hid a restore partition on the computer to make my job easier. I had to use it three times in three months, each time she lost all of the work she had done since the last restore. Still no luck in educating her. I finally told her the next time she trashed the computer she would have to clean it up. Funny note, she has not trashed the computer since. I still do weekly checks to catch what I can, if there is anything to catch. I have not found anything to catch since informing her that she would have to fix it and that I would only tutor her.

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    zefficace

    But would you open the hood and start fooling around. Would you pull a wire or puncture a hose and then go ooops, please help FOR FREE!

    That is what my friend is doing (I know the guy since kindergarden). He does this, and so do many people. They screw up badly and then look for the cheapest source of recue.

    ****, when we were teens, I even changed his tie-rods on his car (a part of the direction system) because, like me, he just had the money for the parts. He put me in a bad mood then too because he almost made the car fall on my leg. It didn't happen because I was quick to get out of the way.

    It just looks like quite a few people have a talent for screwing up. Chaos should not be a part of a person's life, even more so when the chaos is coming from their friends.

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    zefficace

    But I see his life, and notice that it is filled with actions that had to lead to chaos in big or small ways.

    I'm not saying that all is ordered in my life. But there is a difference between chance occurences and the chaos that my friend seems to cultivate.

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    NotSoChiGuy

    ...are the two least common things around nowadays!!

    As a tech professional, I don't mind the mental gaffes so much. They help keep me employed. I can appreciate your position on the matter, though (you simply don't need/want the hassle).

    The way people treat one another irks me more. Walking from the train station to my office, I get walked in front of by at least 10 people each day. No courtesy look, no smile, nothing. Just head down, plowing in front of people as if they are the only pedestrians on the sidewalk. Usually gabbing on their phone or blasting their iPod.

    On the plus side, it is great practice for my foot sweep techniques. ]:)

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    NickNielsen Moderator

    ...it is great practice for my foot sweep techniques.

    :^0

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    santeewelding

    I come away from what you say with an odd taste in my craw.

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    boxfiddler Moderator

    ...it just seem to me that many ARE the mistake.

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    santeewelding

    While clothed in high calling. Presumably.

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    zefficace

    Sorry for disturbing you guys. I was just having fun. I'm really more down to earth to you might think from this.

    Anyway, what you just read is damn close to Francophone humour here in Qu?bec... quite like acid, but all in good fun. If you understand french, find a Mike Ward video and you'll understand.(yes he speaks french)

    The "people are the problem" bit just came out because my friend disturbed me at the office while I was deep in my work. But as I posted elsewhere, I still help as much as I can. It was just a bad day.

    By the way, I'm not like this about law. First, honestly, I'm paid for that. Second, I find most people think law is even more obscure than a computer, so I have to be really patient.

    Besides, it paid off as many of you IT guys made me laugh good. I do have admiration for you guys as I think you need even more patience than I.

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    dixon

    ...when people with less-than-perfect mastery of legal knowledge come to you for help, you don't treat them with such disdain.

    In the IT trade, if technology and its users worked perfectly 100% of the time, there'd be little use for support folks, or this forum for that matter.

    Personally, I try to treat all of my clients with respect and appreciation, regardless of how uninformed their actions may sometimes be. They're the reason I'm able to pay my mortgage.

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    zefficace

    Really people, I have a really bad sense of humour, distorted by my profession (not kidding, I'm serious).

    Nah, it was just a bad Friday... Anyway I still help all around me, rebuilding systems that my friends crashed or cleaning them up. (I like the challenge of just "cleaning" as opposed to reinstalling).

    Hey, I don't get paid, and I'd rather they see you guys instead.

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    santeewelding

    Except for which way the distortion proceeds.

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    zefficace

    I won't beg for forgiveness as it's not me and we don't even know each other.

    But seriously, that rant was light duty for me, so thank your lucky stars we probably will never meet! I mean since you dislike me so much... :)

    and, as a funnier TR member once wrote...

    WARNING: The Surgeon General has declared this post unsafe for the humor-deficient and/or extremely gullible. Read at your own risk. The author disclaims all liability for aneurism, apoplexy, extreme bewilderment, or you looking like a fool after you took it seriously and responded with a semi-illiterate flame to said author. By reading the above post you have agreed to these terms. Have a good day.

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    santeewelding

    As one occupied with a ladder, with an unobstructed view of the *** hole above him, and immodestly exposing your own to those you regard as lower.

    Bad, in your case, is not forgivable, but understandable as a given.

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    zefficace

    Poops where ever you see fit. I would tell you your form of moral certainty is as bad, if not worse, than anything I have ever done... but you would not hear it!

    As for me, there are no ladders as I am my own boss, and therefore none are above me. So that shoots down that theory.

    I care not what others have accomplished and seek not to emulate, beat or compete. I make efforts to be better, to accumulate all forms of skills that I can, not to agrandize myself, but to be independant, self-sufficient. I don't want, nor feel it a good idea to rely on others when it can be avoided. If this makes an *** to you, then I assume my title and proud to be so.

    Also know that I put my skills and resources in service of all who ask, from community orgs, to individuals. I have given free legal advice so many time, I can't even count. But I'll stop here, before you say that I'm boasting. (As I see it coming from you high self-assured moral)

    But you, who would so easily judge me, know that I took no pleasure in being a moral disturbance to you. You, on the hand, seem to take pleasure to spit out your morality to me from a pretty high stance. From my point of view, you might be right about me, but you might also be the only *** above me... sitting on a moral high horse.

    At least other TR members understood this was a joke, not to be taken literally.

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    dixon

    ...humor-deficient, extremely gullible, semi-illiterate, or a fool. But, if this was your debut as a comedian, I wouldn't recommend quitting your day job.

    The problem with your original post is that your formula seems to be: 'malware problem' equals 'moron' equals 'throw yourself off a bridge'. If anyone's a 'moron', it would be someone who underestimates the sophistication of malware developers, and considers himself 'too smart' to be vulnerable.

    There are viruses out there today that have no trouble sailing past well-respected AV products, utilizing components that practically defy detection, and doing serious damage to real people's lives and fortunes.

    Meanwhile, threats to critical infrastructure have never been greater.

    Funny stuff.

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    zefficace

    Hey, if my friend would of had no idea how he got the infection, no problem there for me. A virus can and has found it's way around security.

    But he lied to cover up his "accident", in case you didn't notice. He said he "scanned" the file first, but said he executed it by mistake. If you scan the file first, no AV software I know of will give you the opportunity to execute it after a deliberate scan.

    No, he did not scan it, he said so to cover up a quite stupid act of just clicking on a file he downloaded off limewire. A file which probably is the result of piracy of some game... I didn't ask, and I don't want to know.

    It would seem, in retrospect, that many of you have taken my words much too seriously. Even worse, it seems my profession has had a major effect in perception of what was meant as a joke. I don't bare judgement, I probably should of know better, my bad.

    Perhaps, in light of many comments, I did not manage to communicate properly with this community. Maybe because english is a second language, maybe because of the difference of cultures. But one of you actually qualified my rant as "hilarious", so it maybe that I really don't have a universal sense of humour.

    In any case, as my posts offended quite a few, I wish to convey my humble apologies to all I offended. I had no intent of being an undue disturbance to your morality, whatever it may be. Just in case, I'm sorry for being a lawyer, I know... it's discusting!

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    jeno.mozes

    Computers and the law are not black or white matters.
    In a perfect world where law was observed properly and computers were used properly neither profession would be a profession.

    It's part of life and part human nature to goof once in a while. Accept the fact and stick to a profession that you like.
    Like so many have said, treat your paying customers with a smile and be courteous. The rest is history.

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    GSG

    But some of us ladies in IT have the same issues. The problem is that the people that use our systems may or may not be interested in using a computer at work or in general. They may have one at home because everyone else has one.

    Think of it as a car. We should all know that you need to put gas in it, pay insurance (at least liability), and put oil in it. So, why do you see people who've run out of gas, wrecked without insurance, or even blown the engine because they didn't put oil in, even though the oil light's been on the past month?

    To quote comedian Ron White. "...You can't fix stupid."

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    zefficace

    I hope I won't put you at risk by agreeing with you, but that is what I meant.

    Some people don't have trouble in their lives, they invite it with open arms. And often, they manage to bring us into it.

    Even worse, they don't have the guts to learn and fix their own crap, knowing somebody else will take care of it for them.

    I'm not talking of a mistake in general, we all make some... this discussion beign one of them for me. I'm talking of repetitive stupidity from the average Joe. (The worst my friend has done is with an ATV, but only manage to hurt himself that time.)

    Is there any hope?

    And by the way, I love Ron White, and yes "you can't fix stupid". Which makes me wonder how much more politically incorrect what I wrote is compared to mr. White's stuff.

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    boxfiddler Moderator

    is quantitative.
    Intelligence is qualitative.

    Apples and oranges maybe. Oxymoron, I'd argue that.

    Stupidity is. We deal with it. Worst, is dealing with our own. You know, that occasional 'duh moment'?

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    The Scummy One

    after telling them (after a malware infection) not to visit a specific website. I had also mentioned that she shouldnt randomly download 'cute' things from the web. 3 times in a month I had to spend a few hours cleaning up her system -- all the while 'overhearing' how much work needed to be done and being asked constantly how much longer it would take.

    Personally, I think that some people should never be allowed near a computer (or life for that matter). However, I help support attorney's all day. Some of them have deeper knowledge than me in certain areas, but when out of those areas come to me for more general knowledge items. Some of them I do not hear from for years, while others call (or have their admins call) every week or every time they are in town.

    Many of them do not care about how things work, nor how to keep safe, they just want to do what they want to do and have everything magically work for them.
    These are not uneducated people, and there is plenty of documentation (if it can be found ;0 ) on the intranet. I would consider many of them to be pretty damned smart actually, however, when it comes to their computer, they just dont want to know (other than when i will work again).
    Just like if I was looking at a plumbing job. I have no friggin idea, so I would call someone with an idea. Then I would likely leave it to them, because to me, I just want the water flowing.

    in other words, if people are not interested in a specific thing, they will pay little to no mind to it -- no matter how much they want it to work. In itself, it has little to do with their intelligence, just has to do with applied intelligence!

    I kept pointing out what she did and why it was not a good idea, and, if she listened to me she wouldnt be 'behind' on her work. She flat out told me that I was full of it -- that the cute downloads were linked to her by friends and they could not possibly cause an infection.
    I blocked 8 websites in the registry on her computer, and went 5 months without an infection complaint However there were plenty of "IE cannot display this site" complaints. When confronted with the issue (blocking content without permission)(and yes, I would censor this person again) I came clean and told all. Her manager understood and I didnt get into trouble
    Well, she changed to a new system and I didnt set it up -- not 3 days went by before it was infected :0

    but it couldnt be those pesky websites I warned of (and blocked) now could it?

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    seanferd

    Quit trying to flush tennis balls down the toilet.

    Why?

    ?:|

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    The Scummy One

    I used to work in a small shop (house converted to a business). The next door neighbors constantly threw the used rubbers in the toilet -- which got to a T section of piping, and got stuck -- right out in front of the shop.
    They were told by the plumbers to stop, but never did as long as I worked there.

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    LOL

    Jacky Howe

    we've got them over here as well. You've hit the nail on the head.

    Good points.

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    The Scummy One

    and they are not a 'contained' group, sadly

    Hey, I had someone call up several weeks in a row asking why the cd could not be read, found out they had it upside down in the drive :0 :^0 :^0

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    JackOfAllTech

    I've been in IT for almost 30 years now and you've no idea how bad it really is. There are literally hundreds of sites dedicated to support peoples' best (worst?) user stories.

    I've never been infected either (and I used to be a hacker) because I check everything before I do anything else with it. This is not rocket science.

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    Bizzo

    I reckon it's not that the "average" user is less than average, it's just that he doesn't need to be more than average.

    For example, I have a car, I know how to fill it up, check the oil, water etc. But if anything major goes wrong, I don't know how to fix it, because I don't need to know. I get a mechanic to look at it. If I didn't have a mechanic to fix it, I'd learn to do it myself. Probably the same with plumbing, plastering, electrickery etc, all the things I don't necessarily need to know because I know someone who does.

    Your friend presses the "wrong" button, because he knows you (or someone else) will fix it. If he had to fix it himself, he wouldn't press the button again.

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    DHCDBD

    Case in point, the old lady. She was coming down with infections on a weekly basis. I became tired of spending several hours cleaning her messes up and added some security, which helped, but chose not to totally lock her computer down. After a clean install I hid a restore partition on the computer to make my job easier. I had to use it three times in three months, each time she lost all of the work she had done since the last restore. Still no luck in educating her. I finally told her the next time she trashed the computer she would have to clean it up. Funny note, she has not trashed the computer since. I still do weekly checks to catch what I can, if there is anything to catch. I have not found anything to catch since informing her that she would have to fix it and that I would only tutor her.

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    zefficace

    But would you open the hood and start fooling around. Would you pull a wire or puncture a hose and then go ooops, please help FOR FREE!

    That is what my friend is doing (I know the guy since kindergarden). He does this, and so do many people. They screw up badly and then look for the cheapest source of recue.

    ****, when we were teens, I even changed his tie-rods on his car (a part of the direction system) because, like me, he just had the money for the parts. He put me in a bad mood then too because he almost made the car fall on my leg. It didn't happen because I was quick to get out of the way.

    It just looks like quite a few people have a talent for screwing up. Chaos should not be a part of a person's life, even more so when the chaos is coming from their friends.

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    zefficace

    But I see his life, and notice that it is filled with actions that had to lead to chaos in big or small ways.

    I'm not saying that all is ordered in my life. But there is a difference between chance occurences and the chaos that my friend seems to cultivate.

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    NotSoChiGuy

    ...are the two least common things around nowadays!!

    As a tech professional, I don't mind the mental gaffes so much. They help keep me employed. I can appreciate your position on the matter, though (you simply don't need/want the hassle).

    The way people treat one another irks me more. Walking from the train station to my office, I get walked in front of by at least 10 people each day. No courtesy look, no smile, nothing. Just head down, plowing in front of people as if they are the only pedestrians on the sidewalk. Usually gabbing on their phone or blasting their iPod.

    On the plus side, it is great practice for my foot sweep techniques. ]:)

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    NickNielsen Moderator

    ...it is great practice for my foot sweep techniques.

    :^0

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    santeewelding

    I come away from what you say with an odd taste in my craw.

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    boxfiddler Moderator

    ...it just seem to me that many ARE the mistake.

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    santeewelding

    While clothed in high calling. Presumably.

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    zefficace

    Sorry for disturbing you guys. I was just having fun. I'm really more down to earth to you might think from this.

    Anyway, what you just read is damn close to Francophone humour here in Qu?bec... quite like acid, but all in good fun. If you understand french, find a Mike Ward video and you'll understand.(yes he speaks french)

    The "people are the problem" bit just came out because my friend disturbed me at the office while I was deep in my work. But as I posted elsewhere, I still help as much as I can. It was just a bad day.

    By the way, I'm not like this about law. First, honestly, I'm paid for that. Second, I find most people think law is even more obscure than a computer, so I have to be really patient.

    Besides, it paid off as many of you IT guys made me laugh good. I do have admiration for you guys as I think you need even more patience than I.

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    dixon

    ...when people with less-than-perfect mastery of legal knowledge come to you for help, you don't treat them with such disdain.

    In the IT trade, if technology and its users worked perfectly 100% of the time, there'd be little use for support folks, or this forum for that matter.

    Personally, I try to treat all of my clients with respect and appreciation, regardless of how uninformed their actions may sometimes be. They're the reason I'm able to pay my mortgage.

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    zefficace

    Really people, I have a really bad sense of humour, distorted by my profession (not kidding, I'm serious).

    Nah, it was just a bad Friday... Anyway I still help all around me, rebuilding systems that my friends crashed or cleaning them up. (I like the challenge of just "cleaning" as opposed to reinstalling).

    Hey, I don't get paid, and I'd rather they see you guys instead.

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    santeewelding

    Except for which way the distortion proceeds.

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    zefficace

    I won't beg for forgiveness as it's not me and we don't even know each other.

    But seriously, that rant was light duty for me, so thank your lucky stars we probably will never meet! I mean since you dislike me so much... :)

    and, as a funnier TR member once wrote...

    WARNING: The Surgeon General has declared this post unsafe for the humor-deficient and/or extremely gullible. Read at your own risk. The author disclaims all liability for aneurism, apoplexy, extreme bewilderment, or you looking like a fool after you took it seriously and responded with a semi-illiterate flame to said author. By reading the above post you have agreed to these terms. Have a good day.

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    santeewelding

    As one occupied with a ladder, with an unobstructed view of the *** hole above him, and immodestly exposing your own to those you regard as lower.

    Bad, in your case, is not forgivable, but understandable as a given.

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    zefficace

    Poops where ever you see fit. I would tell you your form of moral certainty is as bad, if not worse, than anything I have ever done... but you would not hear it!

    As for me, there are no ladders as I am my own boss, and therefore none are above me. So that shoots down that theory.

    I care not what others have accomplished and seek not to emulate, beat or compete. I make efforts to be better, to accumulate all forms of skills that I can, not to agrandize myself, but to be independant, self-sufficient. I don't want, nor feel it a good idea to rely on others when it can be avoided. If this makes an *** to you, then I assume my title and proud to be so.

    Also know that I put my skills and resources in service of all who ask, from community orgs, to individuals. I have given free legal advice so many time, I can't even count. But I'll stop here, before you say that I'm boasting. (As I see it coming from you high self-assured moral)

    But you, who would so easily judge me, know that I took no pleasure in being a moral disturbance to you. You, on the hand, seem to take pleasure to spit out your morality to me from a pretty high stance. From my point of view, you might be right about me, but you might also be the only *** above me... sitting on a moral high horse.

    At least other TR members understood this was a joke, not to be taken literally.

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    dixon

    ...humor-deficient, extremely gullible, semi-illiterate, or a fool. But, if this was your debut as a comedian, I wouldn't recommend quitting your day job.

    The problem with your original post is that your formula seems to be: 'malware problem' equals 'moron' equals 'throw yourself off a bridge'. If anyone's a 'moron', it would be someone who underestimates the sophistication of malware developers, and considers himself 'too smart' to be vulnerable.

    There are viruses out there today that have no trouble sailing past well-respected AV products, utilizing components that practically defy detection, and doing serious damage to real people's lives and fortunes.

    Meanwhile, threats to critical infrastructure have never been greater.

    Funny stuff.

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    zefficace

    Hey, if my friend would of had no idea how he got the infection, no problem there for me. A virus can and has found it's way around security.

    But he lied to cover up his "accident", in case you didn't notice. He said he "scanned" the file first, but said he executed it by mistake. If you scan the file first, no AV software I know of will give you the opportunity to execute it after a deliberate scan.

    No, he did not scan it, he said so to cover up a quite stupid act of just clicking on a file he downloaded off limewire. A file which probably is the result of piracy of some game... I didn't ask, and I don't want to know.

    It would seem, in retrospect, that many of you have taken my words much too seriously. Even worse, it seems my profession has had a major effect in perception of what was meant as a joke. I don't bare judgement, I probably should of know better, my bad.

    Perhaps, in light of many comments, I did not manage to communicate properly with this community. Maybe because english is a second language, maybe because of the difference of cultures. But one of you actually qualified my rant as "hilarious", so it maybe that I really don't have a universal sense of humour.

    In any case, as my posts offended quite a few, I wish to convey my humble apologies to all I offended. I had no intent of being an undue disturbance to your morality, whatever it may be. Just in case, I'm sorry for being a lawyer, I know... it's discusting!

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    jeno.mozes

    Computers and the law are not black or white matters.
    In a perfect world where law was observed properly and computers were used properly neither profession would be a profession.

    It's part of life and part human nature to goof once in a while. Accept the fact and stick to a profession that you like.
    Like so many have said, treat your paying customers with a smile and be courteous. The rest is history.

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    GSG

    But some of us ladies in IT have the same issues. The problem is that the people that use our systems may or may not be interested in using a computer at work or in general. They may have one at home because everyone else has one.

    Think of it as a car. We should all know that you need to put gas in it, pay insurance (at least liability), and put oil in it. So, why do you see people who've run out of gas, wrecked without insurance, or even blown the engine because they didn't put oil in, even though the oil light's been on the past month?

    To quote comedian Ron White. "...You can't fix stupid."

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    zefficace

    I hope I won't put you at risk by agreeing with you, but that is what I meant.

    Some people don't have trouble in their lives, they invite it with open arms. And often, they manage to bring us into it.

    Even worse, they don't have the guts to learn and fix their own crap, knowing somebody else will take care of it for them.

    I'm not talking of a mistake in general, we all make some... this discussion beign one of them for me. I'm talking of repetitive stupidity from the average Joe. (The worst my friend has done is with an ATV, but only manage to hurt himself that time.)

    Is there any hope?

    And by the way, I love Ron White, and yes "you can't fix stupid". Which makes me wonder how much more politically incorrect what I wrote is compared to mr. White's stuff.