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permissions for Palm

By Sue T ·
What permissions/rights do I need to give a power user so they can use the Palm Desktop program? We are using Windows XP Pro sp2 with all updates installed. Before I installed it I changed that user from power user to administrator and rebooted. I logged onto the computer as them and installed Palm Desktop. While still logged on as them I started the program and ran hot sync, closed the program and reopened it and enter some data and ran hot sync again. Everything worked great so I rebooted and signed on with another administrator account and changed them back to Power User. Now they can't open Palm Desktop, it just hangs at the splash screen. I have given them full rights in program files and in the registry, HKLM\software\ microsoft\windows\current version\app paths\ palm.exe and also full rights to HKLM\software\ microsoft\windows NT\current version. What am I missing? When I installed this on a computer running Windows XP Pro without sp2 this worked just by making them an administrator, installing and starting the program and then changing them back to Power User so what has changed with sp2 to stop this from working? Thank you for any help you can provide.

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by sgt_shultz In reply to permissions for Palm

my knee jerk is: i don't think it's sp2. but you leaving out too much. any error message? event log? network sync? same hardware tested both places? but i bet you are barking up right tree with permissions. plus so many things can go wrong with hotsynch and you didn't memtion which palm desktop software and version either....have you checked out the pretty good support online at kb.palmone.com
Synchronizing under Windows XP when there are multiple Windows XP users


Windows XP supports multiple users being logged onto the computer at the same time. Each user must be configured separately before a HotSync? operation can occur. If multiple users are logged onto a Windows XP machine and one or more are not configured, the HotSync operation may fail.

Occasionally when synchronization is attempted, some handhelds display the "HotSync operation complete" message when no information is actually synchronized between the handheld and the desktop.

The solution to this problem is to log off any other users from Windows XP and configure each individual user.

How to Log Out of Windows XP:

Go to the Windows Start menu.
Click Log Out.
When presented with the choice between ?Switch User? and ?Log Out?, choose Log Out.

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by Sue T In reply to

Poster rated this answer. Thank you for responding. We are using version 4.1.4 of Palm Desktop. I did check Palm Ones knowledge base and didn't find an answer. Palm Desktop works great as long as the person has administrative privileges but as soon as you make them a power user it hangs at the splash screen when they try to use it so I know it is a permissions problem but haven't been able to figure out what I need to give them rights to. They have full control in Program Files but that apparently isn't enough. Hot Sync is working without a problem when signed on with administrator privileges, I tested it and it does sync properly. Do you have any other suggestions?

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by Sue T In reply to permissions for Palm

Point value changed by question poster.

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by wlng In reply to permissions for Palm

I am running Windows 2000 with Palm Desktop 4.1x, also have the
same administrator problem. Anyone help is greatly appreciated!!!!


Pedro

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by Sue T In reply to

Poster rated this answer. Please see my comment for the answer to this problem.

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by Sue T In reply to permissions for Palm

Point value changed by question poster.

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by tgueth In reply to permissions for Palm

From my experience, the easiest is to do just what you have done, set the user to be a local admin. This works every time.

Other option that has worked sometimes, if I get all the settings correct, is to go the Pam directories (both data and programs) and specifically provide access rights to the user. I have had occassional problems with this, but more due to my lack of patience (and my customers) with getting it operational.

Lucky for me, only small number of users that I support use Palms.

Palm site is of no value. It's as if they don't know (or care) that Palms attach to an O/S that has file access privileges. The structure of the Palm sofware is stuck back in the Win 95/98 model. Sad statement in my opinion.

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by Sue T In reply to

Poster rated this answer. Please see my comment for the answer to my problem. I tried your suggestions but to no avail. Hopefully Palm with update their software in the near future.

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by paul_almon In reply to permissions for Palm

I have ran into inssues with some XP Pro systems whereby certain applications would not run, even though the client had Power User rights. The problem appeared to be authority related on specific folders pertaining to that application and only on NTFS formatted sytems. Although not an eloquent solution, I got around the problem by adding All Users to C: with full control and trickling down the authority to the entire drive.

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by Sue T In reply to

Poster rated this answer. Please see my comment for the answer I am going to use. I thought about doing what you suggested but it is too easy to miss something and that is what the boss is worried about.

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