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Print Spooler Keeps Crashing

By mcuttino ·
I have a user whose print spooler continues to just stop. I have made a short batch file for the user to click to make it work again but I'm looking for a fix to the problem. I have upgraded the printer driver and reinstalled the service pack. The event viewer hasn't been very helpful either. Anyone got any ideas?

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Find module causing the issue

by suluku In reply to Print Spooler Keeps Crash ...

I have the same problem. When ever the spooler crashes, there is the RN4STR.DLL (Driver module file for Ricoh all in 1 printer)file that caused an error. This can be viewed in the event viewer under Application. Each time it is exactly the same file causing the crash. Reinstalled the driver from Nashuatec site then Ricoh site, exactly the same issue.The temporary fix I found was here: delete SPL file then restart spooler.
Anyone got a permanent fix please let us know.

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Print Spooler Keeps Crashing

by ashily24dee In reply to Print Spooler Keeps Crash ...

Hi,

Go to Start / Run and type in "services.msc" without quotation marks, then press Enter or click OK.

In the window that opens (Services) look for "Print Spooler" on the right

Right-click "Print Spooler" and select "Properties".

Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

Make sure the 2 text boxes underneath say "1" in them.

Click Ok until you are back at the Services window, close it and you're good to go.

Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.

The Print spooler depends on the Remote Procedure Call (RPC) service. Is this service disabled? Go to services.msc look for RPC. Check state: Automatic

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