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Problem with Web Browser or possibly internet

By japanto01 ·
When i first turn on my computer, the internet seems fine.

It works just fine until some point, when i try to use it again, it takes forever to load, or sometime just doesnt.

I use firefox and the bottom says
"Waiting for ......"
The right hand side shows the bar go half way through and it seems to stay there.

I dont understand what the problem is as i use trillian, but it works just fine.

I changed browser to chrome, IE, etc, and they all dont work for some reason.

Also some certain websites that i used to open cannot be opened even when it works fine.

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There could be a number of reasons for this

by Deadly Ernest In reply to Problem with Web Browser ...

the first thing I'd do is to clear the cache and the cookies for all the browsers.

second, run anti-virus software as it sounds like you may have a trojan.

third, if it's OK for you to do so, restore to a point a couple of days before, or earlier, than this problem started.

fourth, check the start up list and look for anything new you don't know about.

fifth, check the MSCONFIG and Registry IF you know how to do this and are happy doing so.

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System Restore

by japanto01 In reply to There could be a number o ...

Is there any way to restore greater than 1 day on XP unless i made a restore point?

I know it was working fine 3 days ago.

Also i know it used to have trojans and i deleted some amount.

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the system usually creates an auto restore point

by Deadly Ernest In reply to System Restore

whenever you do any security updates or load new software, just look for the bolded dates in the calendar when you get into the Restore program.

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Try this

by Jacky Howe In reply to Problem with Web Browser ...

Run this Rootkit Revealer GMer
<a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>

FAQ
<a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>

Follow the steps below with the System started and restarted in Safe Mode with Networking. Running in Safe Mode loads a minimal set of drivers for the Operating System. You can use these options to start Windows so that you can modify the registry or load or remove drivers.

With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Rename mbam-setup.exe and then navigate to the install folder and rename mbam.exe. Do not change the files extension from .exe. Do the same with Spybot.

Removing malware from System Restore points
To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

Default Start Menu XP
If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

Classic Start Menu XP
If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

Vista
Start, right mouse click Computer and select Properties. Select Advanced System Properties, click contine and then System Protection. Untick the box nect to Local Disk C: and click on Turn System Restore off.


After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

Download Malwarebytes Anti-Malware, install it and update it.

<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>Malwarebytes</u></a>

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
<a href="http://malwarebytes.gt500.org/mbam-rules.exe" target="_blank"><u>mbam-rules</u></a>

I would keep scanning with it until it is clean by closing out and rebooting and running it again.


You may have to copy MBAM and the Update to USB as well.

From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick.

Restart the PC in Safe Mode, navigate to the USB stick and run Spybot and MBAM and the Update if necessary.

Download Spybot - Search & Destroy and install it. Update it.

<a href="http://www.safer-networking.org/en/download/index.html " target="_blank"><u>Spybot</u></a>

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Quesiton

by japanto01 In reply to Try this

Should i do those things while being in Safe Mode with Networking?

So far, my internet work amazingly nice so im guessing its a trojan or something?

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Yep

by Jacky Howe In reply to Quesiton

If you follow the instructions you should be OK.

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Hmmm

by japanto01 In reply to Yep

Well did it, but sadly still seems to take some damn time loading. Works fine in safe mode so i dont get what the problem is..

There does seem to be more trojans when i use the program in normal mode, but it seems to crash when i try to delete them.

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A couple of checks

by Jacky Howe In reply to Hmmm

Registry:

Download and install CCleaner to tidy up your Registry. Backup the Registry as you go along, rescan again and again saving as you go until there are no errors left.

Cleaner: Windows

When you first open Ccleaner you will have an option to Analyze or Run Cleaner, after checking the left Pane and making your choices. Delete all Temp Files. If you scroll down you will see a greyed out box that has Advanced next to it. Left click on it and keep pressing OK to all of the responses. I normally Untick Windows Log Files and Memory Dumps as they may come in handy.

You don't have to install all of the add ons or shortcuts just the one to the Desktop.

http://www.ccleaner.com/download

Click Start, Run type msconfig and press Enter.

Now if you have the Configuration Utility open.
Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, save the settings and restart the PC.

If it is working in Normal mode re-enable one item at a time until you find out what is causing the problems.
When you have it sorted out re-run the Configuration Utility and in the System Configuration Utility dialog box, click the General tab, and then click Normal Startup.

<i>Keep us informed as to your progress if you require further assistance.</i>

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Safe mode or not?

by japanto01 In reply to A couple of checks

Should this be done in safe mode or normal?

Also its fairly late here so i may have to continue later on.

Thank you for your current assistance.

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If your clear

by Jacky Howe In reply to Safe mode or not?

of Virus activity it can be achieved in either mode. Just boot up and run them. You will have to restart when you use msconfig in normal mode. You get some rest as I'm off to have a game of cards at a mates place.

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