General discussion
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Topic
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Problems with the company IT guy- I need your advice
LockedMy employer recently merged with a larger company. Our entire operation moved to one of their buildings(450+ truckloads), and our computer system as well. I was not present at the new facility during the move, but rather helping to close down the old one. The IT guy from the new(majority) owner set up our computer systems before I began working at the new building. Everything he set up is working just fine- that is not the problem. 3 1/2 months later, I am still waiting for another half dozen ‘dumb’ terminals to be connected, as well as a system printer, and myself and 2 other managers are still waiting for our ‘promised’ integrated workstations. All of the wiring is in place, as well as most of the hardware and software licenses. I was in the computer room the other day getting something else, and had an opportunity to get a good look at his work in private. There is not one single label anywhere on the patch panel to indicate outlet numbers even though over 100 are already hardwired and marked at the other end. The same is true for the various routers and servers connected. A customers’ T1 server is on the floor on the other side of the room and connected by a cable that runs across the carpet to the patch panel. Repeated requests for the completion of the work result in unkept promises only. The upper level managers at the new owner have made it clear that they are unable to get the guy to do anything at all. I can only assume that he has similarly ‘personalized’ their system also, and that they are afraid to show him the door. I am seeking advice on how the company(and myself) should proceed, given the circumstances. And yes, those managers are very willing to hear suggestions. Thanks!