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Qualifying PC Repair Technition

By Senior Program Analyst ·
I am a 1 man shop for Information for 1 of my companies Manufacturing plants. In this year I will be up to 300 users on my network with about 120-150 workstations. We are an union plant as such have recieved the use of one of our union employees as an assistant. Currently I have that person doing most of the PC troubleshooting and daily upkeeping (inventory, windows updates, and general user issue repairs). This has been done over a couple of years of training a non-computer person to do this work. Now there is a chance that someone can "bid" into this job from other locations of our workforce. I need to come up with a certification process to ensure a person who wishes to bid into the position has enough knowledge/skill to perform the duties at minimally the level of my current employee. Does anyone have any testing/certification tests/surveys, etc for this kind of employee which I could take and modify to suit the current situation? In general it needs to be relatively simple at this time, but difficult enough to reduce the chance of a Non-computer oriented person getting in. - They need to have some sort of ability to diagnose/trouble shoot (monitors, printers, mice etc not functioning, basic understanding of Hardware (whats a hard drive compared to memory? and the like).
Any help you can give or if you can point me to some basic testing materials would be a big help.
Thanks.

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by BFilmFan In reply to Qualifying PC Repair Tech ...

A + Certification would seem to meet that requirement. Should be an issue with the union getting someone trained to meet the requirement since most carpenters, electricians, welders, etc hold some kind of state mandated certifications in most states.

In addition, most hardware vendors have training courses for their product lines to derive a "factory certified" rating.

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by Senior Program Analyst In reply to

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Thanks BFilmMan for the quick response. I agree with the A+ Certification and I'll be working to put that in place when I can find a pair of sissors to cut the red tape that currently is holding the position to a non-certified job description. What I think I need in the meantime is a list of tasks / tests to let any person know coming into the position that I will expect them to achieve within the 1st month so I don't get someone into the position that I have to work with for the next year to bring them to the speed I need or find out they just don't have the skill.
I will take your suggestion again to my employment group and my supervisor to see If now wouldnt be a good time to adjust the position to include A+ requirement. Maybe it will work this time. Again thanks for the suggestion and if you have any more ideas I would be interested in hearing about them.

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by sgt_shultz In reply to Qualifying PC Repair Tech ...

it can't be a certified position but you are asking us for materials you can use to certify the position? that doesn't make sense to me.
so use the A+ study materials as your fake certification.
below that level you might as well just get somebody with customer service experience who like computers...
if i were you, i would put my foot down and insist on that basic cert and hustle to get my current person an A+ cert. etc. if training is not budgeting item, start budgeting it, imho.
i think you got a awful lot on your plate and you deserve an assistant you do not have to retrain.
i have heard that Dell puts prospective employees thru quite a rigourous test for the entry level support positions. if that helps any.
did you check out brain bench or the like for free simple basic on-line tests...

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by Senior Program Analyst In reply to

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