General discussion

Locked

Quickbooks Premiere Contractor - help

By paul7410 ·
Hello,

I am getting the following error intermittently when I change an invoice.

"qbw32.exe has generated errors and will be closed by windows...

A log file is being created"

I have searched the support website and spent 3 weeks on phone support to no avail. I have determined that the problem is with the database file itself. However I can succesfully verify and rebuild.

This happens in single and multi user mode. I purchased a new PC from Dell, and w/o connecting to my LAN I installed QB and the company file - happens on that computer to - so it is not the hardware.

For example:
I can be working in qb for hours. then open a pending or complete invoice... change the date or any letter or any number on the invoice - and save - get the error. Sometimes I can open several invoices and edit - and no problem - then the 8th invoice I get the error.

I was on QB Pro 2000 - then per the qb support suggestion - went to premiere (contractor) - and now they have me buying enterprise b/c they claim it could be the file size - but my company file is only 202 MB. Every time I call them I get a new support rep who has my verify and rebuild - I never get an error so they say I'm all set - then I get the error.

Any help would be greatly appreciated. If you need more information please let me know.

This conversation is currently closed to new comments.

9 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

by fred07 In reply to Quickbooks Premiere Contr ...

Hi

Are you running XP??

reject this answer and I will know by your comment you add

fred

Collapse -

by paul7410 In reply to

Oh, should have mentioned... both PC's (existing PC and totally clean PC) are running WIN2000

Collapse -

by fred07 In reply to Quickbooks Premiere Contr ...

Hi

Out of my league

Do this

reject this answer

repost question as "qbw32.exe problem"

up the points given

Your question fell on a holiday and your best bet will be to repost on monday when the big guru's will be sure to see it.

Joseph Moore or TheChas or Sgt Shultz are your best bets though there are many more out there

My humble self thinks QB is ripping you as it may well be a prob with win 2000 32 file

Sorry I could not be of more help

fred

Collapse -

by paul7410 In reply to

Poster rated this answer.

Collapse -

by Overmod In reply to Quickbooks Premiere Contr ...

You need to post the log file that was created.
Also need to know the specific type/build of
Windows you're running.

When you say "intermittently" -- does it happen with
the same file, subdirectory, etc.? Does it happen
when you've completed a particular set of actions,
or when certain parts or functions of the program
are open (e.g., multiple transactions at different
stages, or open dialog boxes)? Or is it completely 'at
random'?

The problem could be transient errors in the
memory, the hard drive, etc. -- but installing on a
'new Dell PC' would tend to rule those things out.
What OS was the new Dell running, and did it have all
the 'windows updates' on it at the time you did the
install?

The issue would seem to be either with the
executable, or with the interaction between the
executable and the 'company file' data under the
specific OS you're running. The bad thing is that you
can 'verify and rebuild' just fine, but you can't tell me
precisely WHAT had to be rebuilt, or more precisely
WHAT made the executable disagree with Windows,
and the precise things the executable did that led to
its being shut down.

Continued long note in next post...

Collapse -

by paul7410 In reply to

Poster rated this answer.

Collapse -

by Overmod In reply to Quickbooks Premiere Contr ...

This is NOT likely to be something that the QuickBooks
people can solve over the phone, especially if it's a
transient problem, or related to specific config
information on your local machine.

Which leads to a little inherent troubleshooting logic:
the problem is not really in the 'database integrity', it
seems to be in the way that the main QuickBooks
program tries to do something with data it's either
accessing from RAM or trying to write to RAM or the
disk. Which, in turn, might imply that modules being
paged in and out of virtual memory are conflicting
with data writes -- perhaps delayed data writes from
cache. That shouldn't happen, of course, but is the
sort of thing that might require Windows -- not
QuickBooks -- tweaking to avoid.

You might try running a different OS to see if the
problem occurs there too. (This shouldn't
compromise your data integrity, since it just involves
starting the program from within a different
environment). There are ways to set up Windows to
do multiple boot (especially if NT or XP Professional is
your base OS), or you can use one of the third-party
multiboot utilities (which are a bit more complete in
how they isolate the files used by the different
opsystems). "Easy" solution would be to keep using
an OS that doesn't produce crashes...

...and if any version of Windows crashes the same
way, you may get valid additional diagnostic
information from the different error messages...

Collapse -

by paul7410 In reply to

Thanks everyone for the insight - I was able to solve the error this week by shutting off the audit trail in quickbooks... it could be that there is an anomaly in the audit code - or something with the OS... but I'm happy to be running w/o error.

Thanks again.

Collapse -

by paul7410 In reply to Quickbooks Premiere Contr ...

This question was closed by the author

Back to Software Forum
9 total posts (Page 1 of 1)  

Related Discussions

Related Forums