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remote access to exchange

By rodier ·
Has anyone run into problems accessing their Exchange server remotely? Either through dial-up or via the Internet?

I have users with Windows98 laptops and Outlook97 who cannot access the Exchange 5.0 server. I attempted a thorough search of Microsoft TechNet. I found some articles about this problem. All Include the following symptoms which match mine:

1. Your Microsoft Exchange Server is unavailable.
2. You can retry connecting to the server using the network, or work offline and connect using dial-up networking.
3. Network problems are preventing system connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists.


Q147488: XCLN: Cannot Choose Cancel if Server is Not Available, 8/27/99
Q179642: OL98: Cannot Cancel Exchange or Outlook Start when Server is Offline, 7/29/99
Q164311: OL97: Cannot Cancel Exchange or Outlook Start when Server is Off, 4/20/99
Q149692: XCLN: Error Message When Clients Try To Connect Via Internet, 3/21/99
Q194

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remote access to exchange

by Steve.Jepson In reply to remote access to exchange

You don't say how you dial in, however I have come across a similar problem in our co.
It is usually does to Windows Naming.
(i am presuming you use TCP/IP)
1. Do you use WINS.
If so make sure you have TWO entries in the WINS server settings inthe IP networking, even if it is the same entry in both the primary AND the Secondary (a little bug in some versions of windows decides if you don't have two it won't play!!!)

2. Can you ping the server using ip address
No - look at your networksettings

3. Can you ping "exchangeservername"
THIS IS THE MOST IMPORTANT ping - connecting to Exchange must be by windows name i.e the name of the server.
NO
1. check out the Wins settings
2. Try using a LMHOSTS and HOSTS file
LMHOSTS settings
10.10.10.10servername #PRE
HOSTS settings
10.10.10.10 servermname

Note; press enter after EVERY entry in a LM/HOSTS line

type nbtstat -R at a command prompt to reload the cache and try ping server again.

it should work now

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remote access to exchange

by rodier In reply to remote access to exchange

The question was auto-closed by TechRepublic

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remote access to exchange

by wayne.meadows In reply to remote access to exchange

This is a problem with your netbios name resolution. Make sure you have a WINS server specified in your TCP/IP properties on the remote computer. The easiest way to test this is to ping the machine name of the Exchange server.

Good luck!

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remote access to exchange

by rodier In reply to remote access to exchange

The question was auto-closed by TechRepublic

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remote access to exchange

by rindi1 In reply to remote access to exchange

1. in the mail properties, enter the ip address of your exchange server.
2. Check if you have enough licences for your exchange server and nt server and increase them, if you don't.
3. You may have a firewall installed preventing outside users to connect to your exchange server.

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remote access to exchange

by rodier In reply to remote access to exchange

The question was auto-closed by TechRepublic

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remote access to exchange

by rschneider In reply to remote access to exchange

I agree with Proposed Answer 1. I too have come across this problem. Most have been resolved by adding a second entry to the WINS address table, even though at the time we only had one WINS server. I have started ensuring the WINS and host tablesare set up before I give a laptop to a Remote user. Another thing worth mentioning is the DNS entries. If you're using Virtual Private Networking (VPN), make sure the DNS entries on the VPN Dial Up Network entry are your internal DNS servers. I mistakenly used my ISP's DNS and had nothing but problems. Once I changed the entries to our internal DNS everything worked properly.

Good Luck,

rudy ;-)

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remote access to exchange

by rodier In reply to remote access to exchange

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remote access to exchange

by cberardino In reply to remote access to exchange

I worked around this problem by changing the secondary dns server from my isp's address to the exchange server address.

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remote access to exchange

by rodier In reply to remote access to exchange

The question was auto-closed by TechRepublic

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