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Remote Desktop Support

By akklaxon ·
I work for a slightly larger than normal company. We have approximately 50 remote users on the North Slope of Alaska, and many others spread out through this large state. They have to talk to the world through satellite due to the fact that they haven't yet ran a 1000 mile line from the slope to the rest of us.
For obvious reasons they are not on our main network and have difficulty using VPN to connect to us. But we must still support them, and in doing this we are occasionally required to remote desktop into their computer to get things fixed.
Does any one have any suggestions for setting up a server/URL that they can connect to download a piece of software that allows us to tap into them and grab a hold of their desktop and work with it remotely.
We are aware of Remote Desktop and WebEx. We would like to have an application that we control and use our own server to manage/push from without making our users go 3000 miles out of the way just to come back up to us on the same pipe to Alaska.

Any suggestions would be most helpful.

Shaun

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All Answers

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LogMeIn

by debonairone In reply to Remote Desktop Support

Logmein.com has several solutions that you may wish to look into... There is a free solution that you can use, but via satellite doesn't really make it viable as you would be using there servers... But their pay options should suffice... Hope this helps...

Jeff

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hmm

by Sebastian Zdrojewski In reply to LogMeIn

We use quite a lot Iquiero (www.inquiero.com) for remote assistance on users that have very latent connections. We have used it with lines that had even 500ms delays (this time should be quite near a satellite link) and it worked with acceptable response.

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REMOTE DESKTOP SUPPORT

by man.m In reply to Remote Desktop Support

REQUIRED GOOD POST

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