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Remote Users and Outlook

By Zakiya ·
I have several remote users using Win 98. I have an WINNT server with Exchange. They use TCP/IP as the protocol and Dial Up Networking and a 56k modem to log on to the server. The users are able to connect to the Exchange server with no problems. My problem is once they are on and try to bring up their mail, it takes from 5 to 15 minutes to open up. Is there any type of configuration I am missing for the system to retrieve their messages faster?

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Remote Users and Outlook

by kellyst In reply to Remote Users and Outlook

setup offline access for the users. Download the address book. Have them connect offline and then synchronise the folders they need to.

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Remote Users and Outlook

by Zakiya In reply to Remote Users and Outlook

The question was auto-closed by TechRepublic

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Remote Users and Outlook

by rindi1 In reply to Remote Users and Outlook

I support the first answer. The first time you logon, though, it will take a long time, as the folders will first have to be synchronized. Every time you synchronize, you'll loose time. But once this is done, the system will speed up. Another tip, if your exchange server has a registered tcp/ip number, get your users to first logon to their ISP and then, via VPN, to you exchange server. 56k Modems can only download data at a max of 56k, uploads only work at a max of 33.6k. To download at the max speed, the other answering end of the modem needs special hardware, ISPs usually have that hardware. A simple RAS NT Server with normal hardware doesn't support this high speed. So, if you connect via ISP, may get a higher connection speed.

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Remote Users and Outlook

by Zakiya In reply to Remote Users and Outlook

The question was auto-closed by TechRepublic

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Remote Users and Outlook

by Steve.Jepson In reply to Remote Users and Outlook

Answer 1 is it - 2 adds to it and my tip is:

Dial up and synchronise then exit and terminate the dial-up. Wait a minute for MAPI to unload and then work offline - its cheaper and the response is instant. Instead of reading your mail off the server it will use the Offline Storage files. Whilst dialed in all data (except calendar) is read & written from the server even with offline folders.

This tip is especially true if you are "tidying up" your mailbox - try moving 20/30 msgs online and then do it ofline the difference is.. well see for yourself.

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Remote Users and Outlook

by Zakiya In reply to Remote Users and Outlook

The question was auto-closed by TechRepublic

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Remote Users and Outlook

by dsullivan In reply to Remote Users and Outlook

Depending upon what kind of users they are, have you considered using Outlook Web Access?

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Remote Users and Outlook

by Zakiya In reply to Remote Users and Outlook

The question was auto-closed by TechRepublic

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Remote Users and Outlook

by david In reply to Remote Users and Outlook

Sounds like a name resolution problem. Try putting a HOST file on the users computer with an entry for the Exchange Server.

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Remote Users and Outlook

by Zakiya In reply to Remote Users and Outlook

The question was auto-closed by TechRepublic

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