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By battistuzzi ·
What resources might you have available in an IT support role to assist with troubleshooting on PC's?

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by tjc In reply to Resources

Here is a following list of items that you should have in a Hardware/software support position.

1 fully working comptuer of each type you may support. That way you can use known working parts to troubleshoot faild hardware.

1 set of setup cds/disks for each package you support. Emergency Recovery CDs are only a last resort and should never be used on a client machine, since who knows if they backup and how.

Replacement parts for an entire computer, cables, monitor, hard drives, etc.Loop back testers for network, printer port, etc.

SIMM tester, if you can afford it.

Software inventory/Licence Database to keep track. Also any other auditing equipment you can get.

Norton Disk Doctor, Pc Anywhere, anti-virus packages.

Copies of any windows update files, and service patches, CDR to burn your own cds of the patchis and updates, etc.

Tape backup or the network you are supporting, rotating the backups.

Log sheets of repairs (I use Act for that).

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by battistuzzi In reply to Resources

The question was auto-closed by TechRepublic

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by csmith In reply to Resources

I would add the Resource kit for the OS, and good hardware documentation files.
Regards, Chris

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by battistuzzi In reply to Resources

The question was auto-closed by TechRepublic

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by battistuzzi In reply to Resources

This question was auto closed due to inactivity

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