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RTF doc c rashing Word97

By RetPara ·
HUGE Access database creates report in RTF format.

User goes through Windows Explorer to open RTF doc in Word 97 (Office97Pro). After first document, Word will freeze up with a 'winword.exe error'.

If User drills down through Word to open RTF doc... Word does not freeze up.

Having User stop using Windows Explorer and start using Word drill down is not an option. Organization is very 'change resistant'... on its wildest and crazist days.

Sidebar: Users were given new GX280's two weeks ago and the problem only manifiested it self earlier this week. Site Tech Dir can perform the process with his GX240 W/O issue. Problem Users PC's have all updates.

I have tried deleting the DATA key in the registry, but one second document... Word still locks up.

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by softcorp.us In reply to RTF doc c rashing Word97

Hello Ret...

"Change Resistant" - Consistent with running EIGHT year old Word 97!

I suggest you upgrade at least to Word 2000 and Windows 2000. MS Word has gotten more robust in later releases. I'm guessing the user is still running Windows 98, right? :-)

Word 95 was the first MS Word that I could use to create very large documents with any reliability. But, it would still crash. Older versions of Word would crash so often that they were virtually unusable on those large documents.

Word 97 was a lot more robust than Word 95. But, not as much as later versions.

Windows 2000 or XP combined with at least Word 2000 will provide a much more robust platform for your user.

-----Steve Jackson

CEO/CSA
Software Corporation (Softcorp)
http://www.softcorp.us/probono
Advanced pro bono tools and utilities free for personal use

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by softcorp.us In reply to

Running eight-year-old Word 97 is like driving a 50-year-old car. You can do it and it will generally get you there. But, it will not be even close to the experience of driving a more current model.

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by j.lupo In reply to RTF doc c rashing Word97

I agree with Steve. I understand your dilemma. But here is another fact about the old system. Windows explorer is eating up your system resources. You lock up because Word doesn't have enough memory left to handle the request. That is why when they don't use Explorer, they don't lock up.

Hope this made sense. You really need to upgrade systems - hardware and software - to support current business needs. You may need to do a needs assesment to show the cost benefit to the company to get them to agree.

Good Luck and let us know how it goes.

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